CX Update
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Customer Experience Update: insights your peers are reading. We bring together the best content on #CX from the widest variety of industry thought leaders.
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http://www.customerexperienceupdate.com/ 22-07-2015 17:53:36
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Here are the best #cx articles of the week! When Your Brand Promise and CX Don’t Align by Annette Franz, CCXP | Reduce Call Escalations and Improve CX by MaritzCX, An InMoment Company | Customer Journey Mapping 2.0: From Linear Fantasy to Adaptive Reality by European Customer Experience Organization ECXO.org customerexperienceupdate.com/edition/weekly…