Let’s celebrate the best #cx articles of the week! CX Leadership Is Evolving. Will Your Org Evolve With It? by Annette Franz, CCXP | How AI Is Replacing B2B Customer Surveys—Not If, but When by Ricardo S Gulko CX certified Pro, Tech, MBA | Keeping CX human in the age of AI by CX Network customerexperienceupdate.com/edition/weekly…

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To truly elevate #CustomerExperiences, enterprises need #AIAgents that can think, adapt, & act independently. See how #AI Agents are capable of: ✅ dynamic decision-making ✅ real-time personalization ✅ human-like interactions Download: shorturl.at/owtLz Sponsor: Cognigy

Check out the best #cx articles of this week! How Leading Firms Implement CX Metrics to Reduce Churn by Ricardo S Gulko CX certified Pro, Tech, MBA | The Benefits of Mystery Shopping for CX Insights by @supportexpbiz | 3 trends to follow for better brand reputation by CX Network customerexperienceupdate.com/edition/weekly…

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Let’s celebrate the best #cx articles of the week! Why Brand Perception Is the Missing Link in Your CX Strategy by Customer Think | Think You’re Built for a Career in CX? by DCX | 6 Ways to Use Sentiment Analysis to Improve Customer Experience by… customerexperienceupdate.com/edition/weekly…

To truly elevate #CX, enterprises need #AIAgents that can think, adapt, & act independently. Agentic AI represents a breakthrough, capable of: ✅ dynamic decision-making ✅ real-time personalization ✅ human-like interactions Learn more: shorturl.at/Ay2Ci Sponsor: Cognigy

Learn how to transform your #ContactCenter into a revenue powerhouse before your competitors do. Discover how #AI: ⚔️ slashes costs 📈 scales loyalty ⚡️️supercharges your agents, without replacing them shorturl.at/B0t4T Sponsor: OmniLegion Technologies #CX #CustomerExperience

Take some time and read the best #cx articles of the week! Customer Trust in a CX-centric world by Customer Think | When are customers happiest? by HappyOrNot | The Importance Of Market Research For Improving CX by CSM Magazine customerexperienceupdate.com/edition/weekly…

#AI isn’t just hype—it’s already helping lean #IT teams: 📉 cut support volume by up to 60% 🗑️ reduce cloud waste 🙅 eliminate risk from their stack Learn how companies are deploying AI to automate without hiring a bigger team: shorturl.at/PArog Sponsor: OmniLegion Technologies #CX

Join Jason Cottrell & Gireesh Sahukar for proven strategies & paths for transitioning off #SAP with minimal disruption. See how leading #retailers are already embracing modern #commerce models to fuel innovation! shorturl.at/PFYwR Sponsor: Orium #CustomerExperience #CX

Here are the best #cx articles of the week! When Your Brand Promise and CX Don’t Align by Annette Franz, CCXP | Reduce Call Escalations and Improve CX by MaritzCX, An InMoment Company | Customer Journey Mapping 2.0: From Linear Fantasy to Adaptive Reality by European Customer Experience Organization ECXO.org customerexperienceupdate.com/edition/weekly…

Make sure to check out the best #cx articles of the week! 16 Best Practices To Improve CX in Call Centers by MaritzCX, An InMoment Company | Virtual Agents and Real Empathy: Striking the Balance by Customer Think | How I came around on the ROI of CX by ✵Nicholas Zeisler customerexperienceupdate.com/edition/weekly…

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Take some time and read the best #cx articles of the week! 5 CX Trends Every Leader Needs to Act On Now | A CX Failure Is an Opportunity to Show How Good You Really Are | Customer Expectations Are Changing. Is Your Service Strategy Keeping Up? customerexperienceupdate.com/edition/weekly…

Let’s celebrate the best #cx articles of the week! How To Destroy CX Traps Hiding Behind Containment Success by DCX | Building an Omnichannel Customer Experience in Retail by MaritzCX, An InMoment Company | “The Costanza Rule” in Customer Experience. by Customer Think customerexperienceupdate.com/edition/weekly…

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Explore the future of #CX today! This insightful guide reveals how top companies are moving beyond traditional surveys & tapping into both solicited & unsolicited #feedback to gain a 360-degree view of their #customers. Read now: shorturl.at/ndoMI Sponsor: CallMiner, Inc.

We’re back with the best #cx posts of the week! This CX shift changes everything. by DCX | CX and AI: From Early Steps to a Decade of Limitless Horizons by Ricardo S Gulko CX certified Pro, Tech, MBA | Why Customers Are Still Frustrated by Customer Think customerexperienceupdate.com/edition/weekly…