Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI 🦾

The Benefits and Potential Challenges of Microsoft’s #CCaaS Offering 👇

eu1.hubs.ly/H090vkz0 #cx #cx news | Bright Pattern

Regulation or Competition: Which is the Greater Driver of #CX Excellence?

Content Guru's Martin Taylor shares fascinating insights on the two major forces driving organizations to improve their customer experiences 👇

eu1.hubs.ly/H090tVM0 #cxnews #ccaas | Content Guru

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI) 📞

Improve agent, customer, and business outcomes by using #AI to evolve your #contactcenter quality assurance ( #QA ) strategy 👇

eu1.hubs.ly/H090vkm0 #cx #cx news #ccaas | MiaRec, Inc.

Don't Miss: 6 Contact Center #AI Truths They Don’t Want You to Know 🤖💬

The facts about AI in the #contactcenter 👇

eu1.hubs.ly/H090t-c0 #cx #cx news #ccaas | MaxContact

How to Identify and Support Vulnerable Customers 🔍

Improving #Compliance and Empathy in the #ContactCenter 👇

eu1.hubs.ly/H090t-20 #cx #cx news #ccaas | Puzzel

Adapting to Demands: Embracing Flexibility in CX Schedules 🦾

Mastering Flexibility: Key to CX Success in a Changing World 👇

eu1.hubs.ly/H090gFx0 #cx #cx news #ccaas

Twilio Races Toward Profitability, But Revenue Growth Is a Concern 💨

Landing new customers isn’t twilio's problem; expanding on their deployments is 👇

eu1.hubs.ly/H0909Vt0 #cx #cx news #ccaas

Watch Our Exclusive Interview ▶ Achieving Next Gen CX With Customer Interactions Suite From Tata Communications.

CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications 👇

eu1.hubs.ly/H08-Z9Q0 #cx #cx news #ccaas

8 Conversational Analytics Use Cases You Didn’t Know Were Possible 🤖💬

The Incredible Potential of #ConversationalAnalytics 👇

eu1.hubs.ly/H08-YkN0 #cx #cx news #ccaas | EvaluAgent

New: Sprinklr Develops “Digital Twins” to Spread #ConversationalAI Across the Enterprise 🤖

The offering allows businesses to build unique #digitaltwins for service, sales, marketing, and other departments, which work together 👇

eu1.hubs.ly/H08-Ngb0 #cx #cx news #ccaas #ai

Don't Miss 💬 Slack Sales Elevate Transforms Sales Team Performance 🤝

Enhancing revenue with #AI and Salesforce insights 👇

eu1.hubs.ly/H08-z_V0 #cx #cx news #ccaas

Time Mastery: Optimizing Efficiency for Exceptional Customer Support ⏳

Unlock your productivity potential 👇

eu1.hubs.ly/H08-xm60 #cx #cx news #ccaas

UK Consumers Are Sick and Tired of ‘Brandmin’, According to twilio Report 👇

Frustrations with clunky brand admin is costing Brits £3 billion a year.

eu1.hubs.ly/H08-wTH0 #cx #cx news #ccaas

Compare customer experience outsourcing services effectively in 2024 with these steps! 🛠️ From defining your strategy to analyzing providers, make the right choice for your CX goals. 💼

#CXOutsourcing #CustomerExperience

eu1.hubs.ly/H08-96-0

AI in contact centers? 🤖 It's about enhancing, not replacing humans. AI boosts agent productivity and offers valuable insights but has its limits. 💬 Bright Pattern

#AI #ContactCenter #CustomerService

eu1.hubs.ly/H08Z-4_0

Time for an NPS overhaul! 🔄 Traditional surveys fall short. It's AI to the rescue for accurate, real-time insights into customer satisfaction! 🚀💬 EvaluAgent

#CXRevolution #AIAnalytics

eu1.hubs.ly/H08ZXLJ0

Big news! 🚀 Zendesk is diving into the Workforce Engagement Market with a comprehensive suite packed with innovative features! 💼✨

#ZendeskWEM #Innovation

eu1.hubs.ly/H08ZVTc0

Exciting news from Qualtrics! 🎉Unlock the power of personalized customer experiences with three groundbreaking apps.

1️⃣ Qualtrics Frontline Locations
2️⃣ Qualtrics Frontline Digital
3️⃣ Qualtrics Frontline Care

#CXRevolution #QualtricsX4

eu1.hubs.ly/H08ZDvl0