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CX Index

@cxindex

Leading Voice of the Customer and data analytics platform. #cx #voc

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linkhttp://www.cxindex.com calendar_today19-06-2012 14:21:18

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CX Index
@cxindex

2 years ago

Defusing customer rage is not rocket science. It's up to brands to communicate as humans with their customers. A sincere, 'I'm sorry this happened,' can turn a potential blowup into a lifelong customer. #CX #VOC #XM inc.com/jessica-stillm…