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CX Index

@cxindex

Leading Voice of the Customer and data analytics platform. #cx #voc

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linkhttp://www.cxindex.com calendar_today19-06-2012 14:21:18

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CX Index
@cxindex

2 years ago

While generating positive affect is essential, it often is even more effective to minimize negative customer experiences. This can be achieved by addressing the two main detractors of a customer’s emotional journey: frustration and boredom. #CX #VOC #XM hbr.org/2023/03/remove…