Just to warn people to keep an eye on their direct debits with BT/EE!! My father who is a pensioner has fraudulently had two lots of phone lines and two lots of broadband, when we only ordered one! This comes to over 3 thousand pounds, they are refusing to refund the full amount

24 hours since the CEO agent from BT put the phone down on me in the middle of requesting a SAR’s. Not once have they tried to call me back to discuss how they have STOLEN over £3000 from a vulnerable pensioner! Beware they are scammers and pray on the vulnerable!! Offcom

🚨 BT has ripped off my dad for over £3,000. A vulnerable customer, misled and overcharged for months — and now they’re refusing to take responsibility. We’ve tried every route. No answers. No accountability. Just silence. Please share this. Let’s make some noise. @BT_UK — do

🚨 BT took over £3,000 from my dad—without justification. We’ve tried to resolve it, but the lack of accountability is shocking. This isn’t just a billing error—it’s financial harm. We’re calling on BT to take responsibility and make this right. If anyone else has had similar

📢 BT have still not refunded my father over £3,000 they wrongly took. He’s a retired veteran living on an army pension — this isn’t just a number, it’s his security. It’s been a week since we discovered the theft. No resolution. No accountability. This is theft. Do better.

🚨 @BT_UK has STILL not refunded my father after wrongly charging him over £3,000 for a service he’s never used. Despite weeks of calls, emails, and broken promises, we’re no closer to justice. This isn’t just poor service—it’s exploitation. We won’t stay silent. #BTRefundNow

🚨 BT TOOK £3,000+ FROM MY VULNERABLE FATHER — AND STILL NO DEADLOCK LETTER. We’ve been fighting for justice for weeks. No accountability. No resolution. Just silence. Worst of all no apology. If you’re caring for a loved one, check their bills. If you’re with BT, watch your

📣 £3000 taken. Still no justice. BT/EE charged my elderly father over £3000 for services he never requested. Two contracts—both unexplained. The DSAR proves nothing. No signatures. No call logs. No clear evidence he agreed. We’re still waiting for a deadlock letter—months in.