What's your #coaching piece of the puzzle in responding to the #climatecrisis and other big issues ? Join #neilscotton The One Leadership Project #liselewis Lise Lewis & Hetty Einzig to explore in our unique and timely workshop on 19 Nov in London. Hurry! eventbrite.co.uk/e/the-earthqua…

Delighted to reconnect with colleagues now friends and share learnings as an EQA/EIA and ESQA/ESIA provider #GPS2019

This interactive session with #wellbeing experts will help to shape your thinking with insights and experience from the trenches that you can use both on a personal & professional level #CIPD #culture Wellbeing Masterclass & Panel 📆 05 Feb 🕤 18.00 buff.ly/39MSOjX

Wonderful to receive this EMCC award #Coachsupervision

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Only a few days until my book launch!Relational Feedback Why Feedback Fails and How to Make it Meaningful Come and share your stories about feedback! Would love to see you Thursday 19 March between 2pm-3pm The Sober Parrot Cheltenham The Sober Parrot @rose_mahon

200 more places: join us in supporting each other - Friday 3 April 2020 @ 11.00 cest/10.00 bst conta.cc/39yLpDH

Presenting on Team Coaching Supervision at EMCC Global Provider Summit - #booknow and join us for this 24-hour #coaching #mentoring #supervision #leadership event bit.ly/389iHMv

Just had the most incredibly dismal experience of customer service with TalkTalk. This is not about the regurgitation of CS placatory comments that are expertly delivered by operatives with no ability to help with anything outside the prescribed script. More in the next tweet!

The continuing saga of TalkTalk After 1 hour yesterday and 2.25 hours today still have no resolution! I received a letter from Talk Talk claiming I’d requested a change of provider however ‘it wasn’t too late to change my mind’! This claim is so NOT true! More to come!

Next instalment of TalkTalk experience I didn’t ever request a cessation of my account and when explaining this in my first call a shroud of secrecy enveloped our conversation Did I have a neighbour who advised a change of provider. I’ve no idea! More to come!

Despite several protestations of having no idea how this has happened the ‘switching off’ of my account could not be reversed despite the TalkTalk letter claim “it’s not too late to change your mind” Nearly there with the story not with gaining resolution!

I’ve been a TalkTalk customer for many years and evidently the only way to resolve is start a new account! 5 operatives + 3.25 hours of calls later, several times ‘being on hold’ with the same mind numbing music and all managers in meetings or on calls I’m still disconnected!

... and so no promised TalkTalk manager call. However I have a new customer welcome mail with mid-June connection Absolutely no help to a business owner reliant on internet connection Come on TalkTalk change outdated paralysing processes! Thanks to all who shared my frustration

Colleen Qvist Hi Colleen, I'm sorry you feel that way. Do let us know if there is anything we can help with at all today. Thanks - Angel

Lise Lewis Hi Lise, I'm sorry to read about what's happened with the disconnection of your service and apologise for any inconvenience caused. If you'd like us to look into this, please send us a DM as we'll take further details via a secure link. Jo

TalkTalk please reply to Lise Lewis This is not a good story. The company's cut off through someone else's mistake, accidentally entering a wrong address. They now have no internet for a fortnight despite years as a customer. x.com/BlueskyIntl/st… #badcustomerservice

Still nothing from TalkTalk TalkTalk Business to reconnect an unrequested broadband disconnection despite Friday promises of a manager call following 2.25 hours of unproductive conversations with operatives without the ‘authority’ to remedy the TalkTalk error #badcustomerservice

Good news says TalkTalk message today is that my new broadband connection takes effect 7.6.21 What would have been GOOD news TalkTalk is that my unrequested disconnection is REVERSED TODAY #badcustomerservice

Where is my order SD40000095351937 Sports Direct and Evri promised 8 December and not delivered at 2000 as stated?