Blake Morgan (@blakemichellem) 's Twitter Profile
Blake Morgan

@blakemichellem

Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM

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linkhttp://www.blakemichellemorgan.com calendar_today14-07-2008 14:21:23

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Blake Morgan (@blakemichellem) 's Twitter Profile Photo
Blake Morgan
@blakemichellem

a month ago

In customer experience, you can be right or you can be kind. Hertz is using AI to scan every returned car like an “MRI.” One customer was charged $440 for a one inch scuff. No conversation. Just a bill. The tech is impressive. But the experience is not. This is what happens