BJM
@bjm_bam
The British Journal of Management (BJM) provides a valuable outlet for research and scholarship on management-orientated themes and topics.
ID: 857930713588527104
http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1467-8551 28-04-2017 12:13:16
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Published! “Why and When Consumers Post Complaint Messages on Social Media? Conceptualizing Social Voice as a Distinct Complaining Behaviour” Swapan D Arora, A Chakraborty, G Narayanamurthy IIM Amritsar IIM Lucknow University of Liverpool Management School Research British Academy of Management Wiley Business onlinelibrary.wiley.com/doi/10.1111/14…