While #DesignThinking, #UX#CX, and #EX all have slightly different goals, they’re united under a common thread: empathy. Now more than ever, you need to empathize with your team & your customers to give the best possible experience. #BusinessTransformation cmswire.com/digital-experi…

Thanks to Olli Maata for spending time with us today as the Chicago Blackhawks try to close out Edmonton. We also talked to Brad Underwood on his big week, plus Chicago Cubs and Chicago White Sox action, Tiger’s good start at the PGA and more. Dan Roan and Jarrett Payton bring it to you 10:30p WGNTV.

Be sure to consider your #EmployeeExperience before launching your #BusinessTransformation strategy. Troy Campano provides insights into why this approach is so crucial to successfully completing your organization's shift. cmswire.com/employee-exper…

As so many businesses keep changing and adapting during this time, the companies doing this best are adopting a few key strategies. They're prioritizing people, building resilience by accelerating change, and embracing empathy. #BusinessTransformation sloanreview.mit.edu/article/the-ag…

Forward-thinking leaders communicate values and priorities to the team, customers, and stakeholders. And it's key to make those messages clear and concise. Good read, Angela Kambouris. #LeadershipTips entrepreneur.com/article/353822

With the employee experience and the customer experience, there will always be work to do and room to improve. Committing to bettering them every day requires leaders to adopt a culture of #ContinuousLearning. #EmployeeExperience customerthink.com/the-6-cx-funda…

I like the advice to forget about returning to normal. Instead, now's the time to reimagine the future with a new lens and rethink goals. Staying at a standstill means potentially missing out on new opportunities. Good read, Todd McKinnon. #Leadership fastcompany.com/90534105/lean-…

Celebrating employee wins is so important. Research from Gallup shows that companies who recognize and celebrate those wins see 50% increased productivity, 44% higher profits, and 13% less employee turnover. #Leadership forbes.com/sites/heidilyn…

I think one of the most effective ways to empower your employees is to make sure they know how their everyday actions are contributing to the overarching purpose of the organization. Good advice, adam_weber Marcel Schwantes. #LeadershipTips inc.com/marcel-schwant…

It's one thing for your org to be open to change but it's another to be practical about it and manage it effectively. That's done by developing a plan, committing to action, and being unafraid to adjust as needed. Good read, Dom Nicastro. #ChangeManagement cmswire.com/leadership/4-w…

There's no one right way to lead with purpose. It's really a culmination of a lot of different actions, including actively helping your people grow by providing them with the right opportunities. Thanks for sharing, Clara Capano. #LeadershipTips forbes.com/sites/forbesco…

Good point made here that your business doesn't just serve your community. It's a part of them. That's why it's so important for business leaders to do what they can right now to give back to them. #GivingBack #CSR entrepreneur.com/article/354282

Research continues to show that business leaders who express concern and support for employees see greater motivation and commitment from their teams. That's just one reason compassion is a key #leadership trait right now. Good read, Katia Savchuk. fastcompany.com/90537205/the-7…

Leading in the recovery phase requires us to find a balance between a smooth return to operations while renewing and rethinking the future. I like the advice here to think of this as an ongoing process, not an end to recent challenges. #ChangeManagement hbr.org/2020/08/leadin…

Consumers are increasingly looking for more action, authenticity, transparency, and measurable impact from companies. That presents businesses with an opportunity to step forward with valuable solutions. Good read, Karen B. Moore. #GivingBack forbes.com/sites/forbesag…

To effectively lead with purpose, you need a clear vision of the "why" behind your business. That's how you can identify ways to create positive changes for people on a daily basis, whether it be for your customers, industry, or community. #Leadership inc.com/marcel-schwant…

"Just because you have reached the perceived pinnacle of your career does not mean that you have reached the pinnacle of your effectiveness and impact." Excellent point, Jenn Lofgren. It's so important for leaders to keep growing and learning. #Leadership forbes.com/sites/forbesco…

I like the advice here to take this time to learn how to spot industry trends and invest in them, even if it's just to test them out. Now's the time to experiment and consider how we can do things differently. Thanks, 𝕬𝖓𝖉𝖗𝖊𝖜 𝕸𝖊𝖉𝖆𝖑 🍌. #BusinessTransformation entrepreneur.com/article/353409

I like the advice here to make sure you're not letting team-building efforts fall by the wayside. It's easier to get through challenging times together, so it's important that leaders make the time and space for everyone to connect. #Leadership inc.com/jessica-stillm…

Hey Pat McAfee who you got in the Final Four of the Nick Saban invitational?