Rich Stillman
@banjoteacher
Nice job americanair - lost my son's luggage yesterday, found it today and lost it again. They offer nothing till he gets home. #epicfail
RT americanair says: "Rich Stillman That doesn't sound right, Rich. Please DM us details if we can assist". Can't if they're not following.
Quick Twitter response from americanair, thanks for that. Hope they can help, and appreciate the effort.
Bag saga continues at americanair. Agent says it was in Miami last night. Supervisor says last seen in Boston Monday morning. #FAIL again.
Happy ending to americanair luggage story. Bag was delivered this PM. Kudos to AA social customer service. To baggage handlers, not so much