aggregated personal #kanban occurs more often than we thought in 2014-16, when we first IDd it as a proto-Kanban form. No judgment, no embarrassment, permission to speak -> people include it in their stories more often #kmm ML0-1

Are you ready to develop mastery as a Kanban Coach? This June, take the Kanban Maturity Model & Kanban Coaching Practices classes and earn your Kanban Coaching Professional (KCP) credentials. squirrelnorth.com/kmm-kcp You must already be a KMP to take these classes.

What is Russian for the #Kanban term "service delivery review" (SDR)? Those studying it in training classes: Обзор поставки сервиса Those actually doing it in their companies: СДР

Priority's confusing / It mixes up four problems / Break it with Kanban. Problem #1 of 4: Separating options from good options. Read more here: squirrelnorth.com/post/priority-…

Nines in uptime is a #vanitymetric Many 9s over a long reporting period don't help customers experiencing an "eight" (e.g. my Rogers 83% this week) Real #f4p fitness criteria: 1) max (not mean) time to repair 2) min (not mean) time between failures 3) fallback options

Classes of service add spice To your bland service workflow Customers do care #kanban #haiku

HR exists as a coping mechanism for “people problems” emerging from poor systems. The problems stem from the system, not the people within it. HR should reorient to improving the systems of work.

- "We don't have queues in our process." - "Are you sure?" 😉 In this video, we’ll explore some questions you can ask about your process to help you identify those hidden queues. youtube.com/watch?v=46Mpg8… #kanban #agile #flow

new 15-min video by my Squirrel North colleague Fernando A. Cuenca: finding hidden queues in your process x.com/fer_cuenca/sta… #kanban

cat swetel Donald Reinertsen Jez Humble Dave Farley Christina @ldavidmarquet … Kanban from the inside by Mike Burrows Fit for Purpose by @mauvius_dja and Alexei Zheglov Drive […] by Daniel Pink Reinventing Organizations by Frederic Laloux Training from the back of the room by Sharon L Bowman User Story Mapping by Jeff Patton Agile Spiele kurz und gut by Marc Bless & me

We're kicking-off a new season for the Kanbanada Meetup with an open-space style session to share your latest #Kanban stories, ask questions, and connect with fellow practitioners. Will I see you there? Sign up here: meetup.com/KanbanTO

Pragmatic Pivot: an article by my colleague Squirrel North Fernando A. Cuenca linkedin.com/posts/fernando… How to use practice to adopt/reinforce values and gradually, indirectly change a mindset

Why are Priority Lists so fragile? Thank you Agile Kanban Istanbul for inviting me to speak at FlowConf 2021. Sharing my slides for the presentation. speakerdeck.com/squirrelnorth/… #kanban

Here are the slides from my presentation today at FlowConf 2021, about finding the Service Delivery Manager. slideshare.net/fercuenca/find… #kanban #agile #management #KMM

Mainstream customers have different selection criteria than early adopters/enthusiasts. Many startups' products, services, processes, culture fit the latter, not the former. #f4p

Uma das mentes mais brilhantes da Kanban University , o grande Alexei Zheglov! Obrigado pela atenção! lnkd.in/dNBGPcnu

Confidence in your ability to deliver comes from understanding your process, not the statistics behind it. - look for buffers, queues, blockers, dependencies and NIA - Alexei Zheglov at #klr22

#F4P fitness thresholds in metrics charts, one of the many takeaways from #Kanban Global Summit & Leadership Retreat 2022: linkedin.com/posts/azheglov… #kgs22 #klr22 #metrics #yeswekanban

Example: the "SDM-in-denial" (one of many service delivery manager patterns catalogued & presented by Fernando A. Cuenca) is simple, repeatable, and, unfortunately, scales very well #yeswekanban #kgs22