Some homeowners, who locked in low rates during the pandemic, now feel trapped. They’d like to sell their home & buy something else; however, elevated rates mean the increased monthly payment to do so would be financially unbearable. via @AlenaBotros fortune.com/2023/04/05/hou…

Managing a team is a delicates dance. But it all starts with core values. #managingteams #leadership #corevalues

This is how it all started. The first laundry order we picked up at orangebag in early 2019. I picked up and delivered the order in the backseat of my own car. The hustle continues! We are now a company that processes roughly 20K pounds of laundry per month and growing.

As an entrepreneur / small business owner, you really live for 2-3 great days a year. On the other 362 days you’re putting out fires and, hopefully, strategizing. #SmallBusiness

Nothing you do will matter to anyone here in 2 years, even less in 20, and your name will be forgotten in 100. There's freedom in a bit of nihilism.

As hard as it may be, try to sound “human” when talking to customers. • Use your normal tone rather than a “customer service” tone • Actually listen • Don’t use the word “unfortunately” #CustomerExperience #CustomerService

“You won’t grow without taking risks.” Its very uncomfortable, yet necessary.

Customer service quality is in serious decline across multiple industries. Offering “unmatched” customer experience has never been easier. Perfect opportunity for small businesses to capitalize on this. Is Customer Experience in Decline? forbes.com/sites/rogerdoo…

A special thank you to HappyNest Laundry Mark Vlaskamp 2ULaundry @AyadMirjan orangebag The Washroom Laundry Colossus Media Group for sharing your insights!

As I run more companies I've realized no good ideas come after working for 8 hours straight. Rewarding long hours at a desk is counterproductive.

100% accurate.

Jony Ive on what Steve Jobs taught him about focus: “This sounds really simplistic but it still shocks me how few people actually practice this. It’s a struggle to practice this. Steve was the most remarkably focused person I ever met in my life. Focus is not something

Life Hack: Get in rooms where your dreams are others' realities. 11 other hacks learned the hard way across 20+ years:

This is brilliant!

So, I guess we’re doing this again… California dropped their Microfibers bill against laundromats realizing just how backwards their proposal was. Now, Illinois has one getting started. Brands like Shein are making a big business out of selling fast fashion made by Uyghur

Netflix botched this price increase. 5 things they could’ve done better:

This is valuable for any small business.

Even when there is no bad news you make sure to find it 👏👏👏 laist.com/news/climate-e…

What are we paying taxes for?