Just a reminder - Trader Support will be closed on Thursday, November 27, and Friday, November 28, in observance of the holiday. We'll be happy to help when our whole team is back in-office on Monday, Dec 1st!

We’re aware of an issue impacting positions that’s currently affecting all traders. Our team is investigating and working to get the platform back up as quickly as possible. For the most current update, please visit status.topstep.com

Have questions? Don't forget Topstep has a Help Center full of answers! help.topstep.com If you don't see what you're looking for, send us a DM. Please note: We are unable to work through trade report investigations via social media. If your request requires in-depth

Topstep Community, We’ve heard you. Right now, we are not delivering the Ultimate Trading Experience we promised. That is the high bar we set for ourselves, and we are falling short. Many of you have experienced platform issues or delayed support responses. We know how

To show how we’re improving platform stability, we rolled out a series of fixes starting last week. You can see the impact here: the sharp spikes that used to freeze trading at peak volume have smoothed out, keeping the platform responsive when it matters most at New York

Hello Traders! Our support team has been actively working through our case backlog and as you can see, we are already seeing case volumes and resolution times returning to normal levels. We’ve added coverage, prioritized older cases, and are continuing platform and process