Vulnerability is not the opposite of resilience. Vulnerability builds resilience. Projecting perfection protects your ego but shuts people out and stunts your growth. Revealing struggles shows humility and humanity, opening the door to new sources of support and strength.

Great books don’t just give us new answers—they lead us to ask new questions. My spring book picks offer fresh insights to inspire your curiosity about how to resolve conflicts, navigate adulthood, promote fairness, manage change, and think more clearly. linkedin.com/pulse/spring-b…

The awesome Jim Kalbach is coming to SDTO bookclub on April 7th! eventbrite.ca/e/sdto-bookclu… thanks to Arun J Martin for all the work organizing and bringing great guests onboard! #ServiceDesign

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary

If you feel embarrassed when you look back at your prior work, don't be discouraged. Take it as a sign of growth. You've improved your skills or raised your standards. Satisfaction can cause stagnation. Dissatisfaction with the past can mark and motivate progress.

A basic step for giving better advice: Instead of just saying “Here’s what’s helped me,” try asking “What’s helped you before?” Reflecting helps people crystallize lessons from their own past resilience—and gain confidence in their ability to overcome current adversity.

hbr-org.cdn.ampproject.org/c/s/hbr.org/am…

Before you pitch an idea, ask: 1. Who really makes this decision? 2. How much does that person trust me? 3. Does the size of my idea match the size of trust? 4. What goals do they have and will the idea help? 5. What allies do you have that will support your pitch?

My recommended new books for the summer cover leadership and change, fear and courage, commitment and meaning, judgment and decision-making, and communication and conflict. linkedin.com/pulse/12-new-l…

Looking for an accessible, affordable intro to #servicedesign course? In celebration of Service Design #SDDay21, @thatseamstress @Bachpat & I are offering “Service Design for the Real World” FREE for 3 days (promo code) "SD_DAY_2021" & link: bit.ly/SDD-2021

Your scarcest resource is not your time. It's your attention. Your best work flows from paying undivided attention to the projects that matter to you. Your deepest connections come from listening with rapt attention to the people who matter to you. tedtalks.social/WLAdam

💯 lizandmollie 80% of day traders lose money. Invest your time in learning new skills rather than day trading.

fs.blog/2021/06/availa…

The 5 types of mentors you need in your life ideas.ted.com/the-5-types-of…

Use These Frameworks to Make Your UX Research Results Stick by Eli Goldberg indeed.design/article/framew…

I'm so excited to be speaking at Harvard University's upcoming talk on Social Entrepreneurship: Stories of Impact with James Farese, Dona Sarkar, Hempstone Maroria & Irene Woerner on Feb 25. You can register at bit.ly/3rMMtQJ to join us. It should be a great talk!

Check out "Service Design Book Club with Erik and Megan | Your Guide to Blueprinting" eventbrite.com/e/service-desi… Eventbrite #servicedesign #serviceblueprinting #servicedesignbookclub

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