Media customer service includes 🎙 Keeping track of who has contacted you/Calling back. 🎙Gathering content they might not be able to gather. 🎙Providing access to the people in your org with the best info. 🎙Taking notes every time you say I don’t know. #PIO

If you are honing your art of public information, you need to hone your art of social media management. We’re not just playing on Twitter all day.

“Imagine if, like, Minnesota came out tweeting in a Minnesota accent,” she said. “That would be off the hook. It would be awesome. “ Thanks to Pearl Gabel, I think I found my new brand voice for City of Minneapolis.

The PIO mental checklist before an interview: Know what you want to talk about. Know what you don’t. Update your facts. Practice sound bites. Breathe

YES THIS TIMES INFINITY 💯 Let’s lift each other up. Let’s band together. Because that’s what we *should* do.

Have you joined an association of communicators in your state? Here’s our nationwide list. Suggestions welcome. artofpio.wordpress.com

That door is LOCKED.

Imagine you receive a media request right now. Your first three tasks: 1. Get into a customer service mindset. 2. Work to understand the request. 3. Determine if your agency is the correct one to respond.

This is a nationwide best practice for meeting you local media. Ask for a tour of the station for some local PIOs. Bring business cards.

So, by the end of this, we all get to add “crisis communicator” to our resumes, right? RIGHT? #COVID19

Sunday car wash day on a beautiful Carolina weekend. I agree with J.T. Yuodis, MPIO...I’m not as cool as @PIOthanhn. We can only dream. Stay safe everyone! Art of PIO #PIO #SendingTheMessage #Community #CarWashSunday #TakeCareOfYourGear

Thought I'd give a little glimpse into my personal life today on a Zoom call with about 200 folks and let them see my Lego Star Wars collection. I'm so glad I did. It's so nice to know so many of you nerd like me.

Basically how it feels to be a PIO sometimes.

.Nicole Shutts @FEMA_EMI said In 2nd week of Master #PIO Part I. FY21 Cohort is 5th Cohort since program’s inception & consists of 13 students. This is first course of the 3 part series & 1st time we are delivering this course virtually.

If your Twitter bio includes something like, “tweets and opinions are my own and don’t reflect my employer...,” go ahead and update that to: “... everything I tweet and post reflects upon me, my employer, and my profession...whether on duty or off.” Thx 🙏🏻

Thoughts?

Your Executive Board is planning #NIOA2022 today and tomorrow. Exciting announcements coming soon!!!

I’m excited to see this tool help EMs write more effective emergency alerts! 📆 Learn about the Message Design Dashboard (created by a team from CTG UAlbany led by Dr. Jeannette Sutton) on Saturday, 11/4 in the 2023 IAEM Pre-Conference Training Session! iaem.org/usconf/program… #EMGTwitter