We're at the chartered institute of housing conference today, supporting the conference and learning about the latest issues in housing to help improve services for customers. #cihne19

Involved customers have carried out an in-depth review on the customer experience of Thirteen’s new way of working within the neighbourhoods we manage. Take a look at their report and the recommendations made to Board. #CustomerEngagement thirteengroup.co.uk/page/in-depth-…

Janice McNay and thirteenJane from our governance team have had a great day at the @hqn_ltd annual resident involvement conference. They held a workshop to discuss how we’ve developed our customer engagement framework and the fantastic impact it’s having.

Attending a book launch of #thrivingteesside listening to empowering poems about poverty in the area. Successful funding from the Thirteen Community Fund enabled this brilliant project come to life. #customerengagement #teesside #communityfund

Apply now for a grant of up to £1,500 from Thirteen’s community fund. Last year, the funding helped support 106 projects including a holiday hunger scheme, homeless cafe and employability events. Visit thirteengroup.co.uk/page/community… to apply.

Attending a HQN conference looking at Annual Reports for our Tenants on how they can be improved and reach a wider audience. #annualreport #hqn

We’d like to invite customers to come along to our customer involvement open day. It's being held at the National Museum of the Royal Navy in Hartlepool on Thursday 26 March 2020, from 10am to 3pm. To find out what's planned and to secure your place visit thirteengroup.co.uk/news/thirteen-…

A virtual Tpas awards from home today. The day has finally come to see if Thirteens Customer Engagement Framework has won. Excited to see what the day brings. Good luck to everyone who has been shortlisted. #tpasawards20 #2020finalists #Thirteen #customerengagement

Outstanding Tenant Engagement Finalist. Keeping our fingers crossed. 🤞@tpasawards20 #tpasawards20 #tenantengagement #thirteengroup #2020finalists

Today we are holding our first virtual customer open day. We are joined by customers, Board members and staff to hear about all things engagement, money advice, universal credit and an update from our Chief Executive. #nostoppingengagement #thirteengroup #keepinguptodate