HAPPY BIRTHDAY ServiceDeskInstitute 🎂 Also..... I can think of 30 brilliant reasons why every service desk supplier should work with SDI but I don't have enough characters 😉 #sdi #servicedesk #30yearsofSDI #itsm x.com/sdi_institute/…

Our brand new website for #SDI19 is now LIVE! Get first dibs on early bird tickets - limited number available! sdiconference.co.uk #SDIConference #ITConference #ServiceDeskConference #ITServiceConference #ITService #SDIAwards

Congratulations ReAssure IT Support Service Desk, who recently achieved their 3 star Customer-Led Service Desk Certification (SDC) Award! A fantastic achievement for the whole team & everybody involved - well done!! ⭐️🖥️🏆#ServiceDeskCertification #ServiceDesk #Superstars

Discover more of David Wright 's thoughts on #serviceautomation in this interview with Service Automation - republished as part of our #industry40 series on the future of work, tech & service #automation #ITSM

Love this quote "Digital transformation was a buzzword two years ago. It’s now a core competitive necessity." ServiceNow CEO John Donahoe Says blogs.wsj.com/cio/2018/06/13… via The Wall Street Journal

"Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk" - Antonia Jones, University of Leeds. Find out more about the benefits of #SDI #Membership today - goo.gl/CgcDCk

@servicemuse Practical #SIAM: A straightforward guide by Michelle Major-Goldsmith and SIAMon servicemuse.com/practical-siam… … #ITSM

Doumo arigatou @Toshio_26P for taking the time to translate the Scopism ESM whitepaper! Available here scopism.com/free-downloads/ #ITSM

The impact of #IoT on #Insurance? #Insurers must now evolve in the new ecosystems. #insurtech #fintech #ai #bigdata #dataanalytics #machinelearning #datascience pwc.to/2EcjkmE

#Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020 gartner.com/newsroom/id/38… #custserv #CX #AI #Chatbots

Pushed To The Edge. #BigData #MachineLearning #DataScience #AI #IoT #Analytics #EdgeComputing #EdgeAnalytics #Cloud #CloudComputing bit.ly/2F3bEqA

Today is the inaugural meeting of the Northern Service Desk Network. I hope the sprinkling of snow doesn’t disrupt travel too much #servicedesksuperstars #loveHE #collaboration

really interesting data so far, from our #DigitalTransformation survey sponsored with Freshdesk 🙌 you can complete it here surveymonkey.co.uk/r/VLGKWMX #itsm

What Does Customer Experience (#CX) Mean for IT Service Desks? itsm.tools/2018/03/19/wha… <<< my latest #ITSM blog - and please help ServiceDeskInstitute and @sdiscarlett to help you!

Beware the Ninja Whinger. They’ve turned moaning into an art form but seem immune from exploring solutions.

At @birminghamuniv campus today with the itSMF UK for the midlands regional meeting. Thank you 🙏 Matthew Burrows and Duncan Watkins (he/him) for your time and support. Special thanks to @birminghamuniv for the venue and Sophie Danby for pulling together an amazing agenda. Damian Bowen

Gesture-based #wearable controller aims to make #digital interactions more intuitive! Kai Vicara via Mike Quindazzi Hashtags #AR #UI #IoT #WearableTech #Wearables

#Tech Trends That Will Impact Your #Business In The Next 4 Years [Infographic] #DigitalTransformation #AI #Marketing

"Customers don’t care about your solution. They care about their problems"