I am excited to be joining the panel at the "Improving the Customer Experience across Government" event on the 12 & 13 February in Sydney. #register #today #CSIA #customerexperience ow.ly/CRSa30nEeQR

The FOCUS Magazine for this quarter is focusing on the difficult, yet essential notion of loving your customer. #CSIA #customerservice #digital #media ow.ly/BFW430nHUPH

Businesses have little hope of delivering first-class customer service if they don’t value their CSRs. #customerexperience #customerservice #cx #design ow.ly/cjF930p6Vei

Software As A Service may help reinvent the customer experience - But has the as-a-service mindset created a completely new standard in service delivery? #CX #customerexperience ow.ly/YzTj30p7yYy

Be Obsessed, Be Empathetic, Be Proactive / The quality of your customers experience can be the one thing that truly defines your brand #customerservice #focused #success ow.ly/CR9o30p7z0z

Creating a positive customer experience is a vital element of any business success. #Omnichannel #customerexperience #CXbusiness b2c.news/ddPw1c

Deconstructing 'Customer Experience' : Providing great customer service is no longer the responsibility of just one department. #CX #customerservice #uk ow.ly/SdwQ30p8nBF

The Five New Building Blocks Of Customer Experience Success #news #Customerexperience #cx #service ow.ly/9jFS30p8UxD

Creating better customer experiences : 5 Ways Outsourcers Help Brands Improve their #CX #customerexperience #professional ow.ly/dwYb30p8Uym

Customer service is an age-old concept, but where does it fit into the customer experience? #customerservice #cx #business ow.ly/h2vi30p9t4E

Driving Innovation In Customer Experience #customerfirst #digital #customerexperience ow.ly/Tf7430p9t53

Article share: How to Score a Perfect 10: Three Lessons to Delight Your Customers #customerservice #service #excellence ow.ly/wbXY30p9t5P

The current generation have learned to expect immediate, intelligent and intuitive customer service. #customerservice #digital #future ow.ly/HXNr30p9t6N

91 per cent of shoppers are likely to return to a local business if they receive good service #customerservice #cx #customersfirst ow.ly/fwoz30pb6rb

Today, an entire customer experience industry has evolved : Technology and Customer Experience, #cx #customerservice ow.ly/OmVm30pb6Ho

Article Share: The Customer Experience, Eight Ways You’re Killing The Romance #cx #ukbiz #customerservice ow.ly/5Ojh30pb6IY

Interesting read: Consumers, businesses at odds over customer service tech #tech #business #cx #future ow.ly/w2ft30pb6KG

Setting The Foundation For A Business That Can Operate Without You #business #change #advice #cx ow.ly/x3jJ30pb6L5

Why Knowledge Is Your Best Defense Against Angry Customers #customerexperience #cx #business ow.ly/AMIG30pcLSz

5 Ways Suppliers Are Closing the Customer-Experience Gap #customerexperience #cx #digital #future ow.ly/wDzp30pcLT7