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I challenge all CEOs to move beyond the traditional approach of pushing company performance and start programs that improve the employee experience. Source: bit.ly/389tVye

Each of these steps helps flight teams either make a no-go decision or ensure a safe flight. They can also help drive enhanced business outcomes -- powered by new technologies -- from exploration through to a final decision. Source: bit.ly/2rGS2DK

Learn the five best practices for reducing risk and assuring a great customer experience when migrating your #ContactCenter to the cloud: #CX #QualityAssurance bit.ly/2YGFnNn

Very proud of the amazing innovation coming from our product marketing and development teams. 2020 will see even more!

"Technology is responsible for building experiences that allow for rapid prototyping and testing without sacrificing speed, quality and agility." Agree with this statement. CX innovation is all about quality@speed. forbes.com/sites/peterhig…

In case you missed it, we've partnered with the market experts in #AmazonConnect, VoiceFoundry. Their design and development skills coupled with our #CX assurance knowledge is a powerful combination!

Great to see our own Elizabeth Magill honing her #CX and #DevOps futurist skills in Pete Goldin! apmdigest.com/2020-itsm-pred…

We're thrilled to welcome a super-experienced engineering leader to our talented development team! #cx #devops #innovation

Making bold changes demands bold leadership and, often, massive cultural transformation. How do companies succeed at becoming disruptive? Join our upcoming webinar to find out: bit.ly/30IVWcF #disruption #transformation #CX

Perhaps the most exciting thing about reverse engineering is that the more common it becomes, the faster it will develop. Source: bit.ly/2RGLbDg via Dennis Turpitka

Zendesk's #CX Trends report: 50% customers will switch to a competitor after just one bad experience, and 80% will leave after multiple bad experiences. zendesk.com/resources/zend…

Always a pleasure to work with our friends at Genesys AppFoundry! Looking forward to a great event.

.Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences. #CCaaS #CX #cctr ow.ly/fJ0Z50y3tJE

"Multiple channels are here to stay – and that’s a good thing. But we have to recognize the additional amount of work on the quality side to get things right." #CX #QAautomation (Thanks Shep Hyken!)

"Even with all the industry talk of the digital transformation and the digital customer, the fact is that people will still pick up the phone when they need customer service, and that’s reflected in the number of contact centers that support voice traffic." Voice quality matters!

Here's some excellent advice for #CX teams that will accelerate their innovation of CX channels.

"…Key (to creating and delivering excellent #CX) is that the CX team…and the IT team must closely collaborate to drive technical outcomes that deliver flawless CX." Read why this is so important here: bit.ly/2Us2Ota

As it did at #AvayaEngage, Avaya hitting Darja Gartner #multiexperience concept hard in Enterprise Connect keynote Simon Harrison

In this month's issue of SD Times we talk about how businesses can adapt for remote work, testing in the DevOps buyers guide, making open source work for your business and a deeper look at monitoring, and more! buff.ly/2R2DR5H

An important consideration when ramping up #WFH agents is the quality of their telecomms components. Don't forget to test! #SaferAtHome