The walls of our St Lucia office have been transformed! These colorful designs showcase the liveliness, joy, & warmth of the itel Way. All part of our goal to elevate the EX in a variety of ways, by creating inspiring workplaces that make it exciting to come into work each day.

Six months after opening in Honduras, itel is already ramping up recruitment to meet client demand. The company plans to hire 400 people in the country by the second quarter of 2022 to serve the needs of a large North American retailer. Read more here itelinternational.com/news/itel-ramp…

💡itel is committed to finding innovative solutions for brands that want to create memorable experiences for their customers. 🇨🇴That's why we've chosen Medellín, Colombia, as the location for our new innovation lab, which is set to launch in the coming months.

Find out what lessons Yoni Epstein, will be taking with him as we dive into 2022, including the reason itel is sharpening its focus on EX, making the 1st part of 2022 all about personal development & achievement, in what they’re calling the “Year of You". itelinternational.com/insights/the-l…

itel is honored to be the recipient of Frost & Sullivan's 2022 Customer Value Leadership Award. We are being recognized for providing excellent work conditions that support employee well-being & delivering a superior CX. Read more in the press release here: itelinternational.com/news/itel-awar…

In the customer experience outsourcing services market, we are proud to recognize itelCX with the 2022 Customer Value Leadership Award. Learn more about its services: itelinternational.com/2022-frost-and…

Couldn't agree with you more Aubyn Hill itelCX JAMPRO Jamaica

The sky is the limit. Our new facilities getting ready to open its new doors.

Building a business dream and a bold vision for Jamaica's Global Services industry 🙏. Our CEO, Yoni Epstein, chronicles itel's success story, from humble beginnings to award-winning, global CX provider, in a candid interview with Jamaica Observer. jamaicaobserver.com/business-obser…

itelCX is honored to be on the 2022 IAOP Global Outsourcing 100 list. With this nod, itel has been recognized as one of the world's leading outsourcing service providers and advisors. Thank you, IAOP 🙌.

This allowed itelCX to recruit over 100 new employees in just one month, explained Kathia yacaman from @grupokarims, one of the speakers at itel’s Smartshoring 2022 roundtable.

The “Swipe Left Generation” is gaining spending power, and younger consumers will not forgive brands who fail to adopt new tech into their customer-facing channels. Find out why every company needs digital options and a digital experience (DX) strategy. itelinternational.com/insights/young…

This week our operations leadership team came together for the Operations Team Strategy Summit in Montego Bay, Jamaica. They took in the beautiful beach view (one of the perks of the nearshore) while strategizing as a leading CX delivery partner.

Our Smartshoring 2022 roundtable panelist, Gloria Henry, VP, BPO & Logistics, Port Authority of Jamaica, explained, WAH spaces are fully assessed to ensure suitability, security, privacy, & connectivity, & WAH operations have reported a 17% increase in employee productivity in Jamaica.

Learn how itel’s Innovation Lab is working with clients to build a superior customer journey through innovation, automation, and industry-leading technologies. itelinternational.com/insights/itels…

During itel’s Smartshoring 2022 roundtable, Dr. Ramsaroop, from the Guyana Office for Investment, declared that Guyana is “opening up”, and is focused on becoming a hub of new job development by encouraging rapid market expansion, especially in the BPO sector.

itelCX helps companies to digitally transform their CX operations, and through our Innovation Lab, we can work with you to develop new ideas and technologies that uncover new efficiencies, increase automation, and enhance your overall customer journey. itelinternational.com/insights/itels…

itel uses the latest threat detection software and technologies, best industry practices, and has a multi-level IT security and business continuity strategy, so your company data remains secure.