I'm speaking at the CX Conference, May 6th in Sydney. Here's the program: lnkd.in/PeyXr3

Patrick Whitney on Reframing Design Thinking -- and Beyond lnkd.in/7uNnEN

Change the Conversation, Change the Game lnkd.in/3rrfGx

RT Harvard Business Review: Creating a meaningful customer relationship is not a database full of emails and titles flip.it/1qdVd

RT Harvard Business Review: In a hyper-connected world companies need to be human and recognise their customers are humans too - flip.it/mZF5n

Excellent articulation of the increasing confusion surrounding the term customer experience. lnkd.in/uXj_um

You're Doing Customer Experience Innovation Wrong lnkd.in/5-gPuH

Just had a great first day World Future Society #wfs2013 in Chicago - wiser futures workshop covering forecasting and scenarios - 3 more days

"Every experience ultimately becomes old" - discussing business models at Fierce foresight workshop World Future Society #wf2013 in Chicago

We need to consider the underlying assumptions behind the Bus model to protect against strategic risk and identify opportunities #wfs2013

Great presentation by Dr Nicola Millard where British telecom uses Easy as a score to reduce churn - measured across channels #lwconf

To know the customer of the future we must consider context, conversion, and culture @misiatrap #lwconf

Companies now are competing for customers mental energy and time not market share - really worth thinking about - @misiatrap #lwconf

What Does It Take to Run an Airline? The Stunningly Complex Reality lnkd.in/b5SDtHM

A super Vision for the future of how we can live by Airbnb founder Brian Chesky “Shared City” by Brian Chesky goo.gl/7MEGwC

Create a war room to solve complex problems using spatial memory to link ideas - the how and why goo.gl/uXKReq

CXCO are hiring. Please apply or share with your contacts. lnkd.in/bPTj4Zz

CXCO are hiring. If you are interested, please apply. And if not, please share! Thank you :) lnkd.in/buix7Mh

CXCO is hiring a Senior Business Development Professional. Please share with your contacts. Excellent prospects, pas…lnkd.in/bsiKJeS

CXCO are hiring a Senior to lead projects and grow our Strategic design practice. Would be great if you can share wi…lnkd.in/g9_WXhA