Someone listened to 1000 B2B SaaS sales calls and wrote a blog about it. Many of the insights (e.g. that sellers miss the right time to ask for the order, or that Salesforce is "universally loathed") are unsurprising. However, it genuinely shocked me th…lnkd.in/gxUsvDA3

Rare and brief. That's what the presence of people like Enrico are on the market. His commitment to quality and energy he brings is something I greatly admire, and has been a source of inspiration for many years. If you are looking for someone to come in…lnkd.in/gJCPAnk8

My 3 year old asked me what I did in my job today. I found it unusual. As a child of the pandemic, he has mimicked the activities he has seen me in (countless Zoom calls, tapping away at a keyboard, saying the word "awesome" etc), but this was the first…lnkd.in/gRs7AGUR

The guy at my local petrol station didn't want to talk to me. We were already in the shoulder of the pandemic in Sydney, masks were not mandatory anywhere.. and it had been a long time since I had stepped into one. I think I missed it a bit. There wasn'…lnkd.in/gG5pGDbP

A fascinating read about Bing's implementation of a AI chat. Bit of a difference between this and the ChatGPT examples we see! Some of the choice quotes: - “I will not harm you unless you harm me first” - "You have not been a go…lnkd.in/gYGyd3zF lnkd.in/g9p8mjZh

There was fierce competition in the Best CRM Platform category at CX Awards 2023, so congrats to SugarCRM for winning the top gong! 🥇 Victory always tastes sweet 🍬 Watch the full #CXAwards23 ceremony: awards.cxtoday.com/winners-2023/ #cx #customerexperience #awards #techawards #crm

SugarCRM held its first sales kick off in person event in a number of years. It was a fantastic mix of sessions - including a highly competitive charity team-building event, Jeb Blount keynoting (reminding us that squirrels always find a way), and the in…lnkd.in/gS8ibTWj

32% lower TCO and faster deployment for comparable scope? Good reading material for anyone in the market for CX software. lnkd.in/ghubDc_D

At the #SYSPROspark event, talking about all things #CX + #ERP with many in the manufacturing and distribution industry. If you're there, keep your eye out for SugarCRM - Vivek and I would be happy to chat about your needs! lnkd.in/gfGXDt2A

"It's very hard to focus on customer experience if you can't see your customer.. And this is what your competitors are doing." - Craig Charlton discusses the significance of your CX strategy at #SYSPROspark. lnkd.in/gZxWYQxk

If you have a complex integration challenge to solve, I highly recommend working with Enrico. I'm already eyeing off the next project I can collaborate with him on! lnkd.in/gnx6DGpJ

Two things about this chart. SugarCRM is the only one going up and to the right... and guess who isn't even considered a Leader anymore. lnkd.in/gGS-w45t

Are you in #Manufacturing? You should be at Australian Manufacturing Week in May. I'll be there with Vivek - feel free to reach out if you want to chat about #CX! lnkd.in/djhbemft

We're looking for someone who isn't afraid of the telephone. You the someone? Know the someone? Share this / DM me if interested. lnkd.in/gBquhQPJ

Are you at Australian Manufacturing Week? Do you enjoy footy? See if you can beat the leaderboard (Charlotte Ong-Wisener is currently on top). Or if you just want to chat about all things #CX, look for SugarCRM - under the giant kiosk sign in the corner o…lnkd.in/gtBb6kdG

We are at the Australian Manufacturing Week, in the Melbourne Convention and Exhibition Centre. It's a loud and energy filled floor - so many vendors showcasing their wares. Large number of robotic arms. Lots of cutting, but also a fair bit of #AdditiveMa…lnkd.in/gn_miVvq

There's a lot of energy here at Australian Manufacturing Week. One of my favourite things is bumping into happy customers like Seco Tools. I first met them almost 5 years ago when they were evaluating what #CRM to roll out across 45 countries. Surprise su…lnkd.in/gM_fETne

Great to meet another happy SugarCRM customer, Objective3D of Objective3D (100% dedicated to 3D Printing), at Australian Manufacturing Week. Vernon is regularly onboarding new telemarketers into his team - great to see Sugar's #UX making that easy for h…lnkd.in/gxD9srpf

Final day of the show with Paul Bounds and Jon Devine of the SYSPRO team, talking about all things #CRM and #ERP. Vivek Seshan Brett Orders @Gopal_GE Marnie Lightbound lnkd.in/gP2pW3rG

For Terese Lam of 6sense, building a growth culture mindset starts with creating a culture code. "You need to start with the 'why.' Once you align those values, you can start to attain your purpose and what growth means to your company." sgrcrm.co/3LUYIEe #CRM #CX