Start Unlocking the Incremental Value of a WFO Suite: What if an agent with only 2 minutes left on their shift didn't get routed a complaint call that will take 5 minutes to resolve or an agent who struggles with upsell didn't get routed a qualified lead only to fail.

Research confirmed, years ago, the power of AI is not chatbots and understanding intent by methods such as speech recognition. It's always been about how AI-powered devices and applications learning us rather than us learning them. #GivingLeadersSuperpowers #Devices #Wearables

Progressive companies see disruption as the catalyst that propels them into uncharted territories, fosters growth and pushes the boundaries of possibility. tinyurl.com/2h7kkwjh #GivingLeadersSuperpowers #DigitalDisruption #DisruptiveInnovation

Informative and fun analyst event with the WalkMe team. 42% of employees have tech resentment and 39% of tech investments are wasted. In a world where speed and efficiency is the linchpin in success, #DAP has become crucial. #hyperproductivity

You did not choose your • birthplace • skin color • birth parents • birth gender • birth language • birth name • ethnicity • born abilities You can choose to be • kind • giving • honest • grateful • loving • optimistic • humble • happy x.com/mindline/statu…

Wishing everyone a great holiday, fun family get togethers and hoping you can stop yourself from getting too stuffed on good food! 👀 #NotPossible #HappyHolidays #MerryChristmas

In case you missed it! The CX Today predictions for 2024 are in and we're excited to see all the news about Natural Language Interfaces (NLIs): cxtoday.com/tv/cx-predicti…

Our very own Brian will be chairing one of the top 25 CX events for 2024. Get registered and don't miss it! engagecustomer.com/future-of-cust… #GivingLeadersSuperpowers Engage Customer

If you want to see the famous Jim Davies in a penguin suit giving out an important award at the CX Awards 2024 event make sure to check back here: cxtoday.com/cxawards/ CX Today actionary.co.uk/hero/jim-davie… #GivingLeadersSuperpowers

New Insight: Natural Language Interfaces (NLIs) are pioneering a user-centric revolution in data accessibility, unlocking the potential of zettabytes of data to deliver effortless experiences. tinyurl.com/nli-data-acces…

New Post: Getting Gartner to Play for Pay. If only it were that simple! actionary.co.uk/getting-gartne… #GivingLeadersSuperpowers

RingCentral is providing a core AI platform that actually spans Marketing, Sales and Customer Service. Perhaps the first we’ve seen of a demonstrably real “CX Platform”. #RingSenseAI #RingCentralSummit

New Post: The Importance of Knowing Your Customer — How Personal Touches Drive Buying Decisions It's amazing what remembering a name, from several years ago, does to make you feel valued. Create the same feelings digitally >> tinyurl.com/know-customer #KnowYourCustomer