Delegating product decisions to cross-functional partners is also a mistake. If you identified a problem from a design focus, you likely have the highest fidelity view of it. As a diplomat, frame the problem clearly and share your principles of discovery and approach.

Leading humans or initiatives is about owning issues in the system and creating better conditions for a stronger system. It's not about blaming your team using short quips that reflect frustrations you have about the system, that you have major power over.

Just like UX is ultimately a cross-functional team sport, so is product roadmap prioritization. What's the investment effort and complexity, will it give us the returns we want across different time scales based on our required velocity to win in the current market?

All altitude of strategies will require you to repeat yourself across altitudes, across time, and across disciplines.

If you have never experienced that beautiful, infuriating agony, it’s easy to think a machine can just generate ideas and solve hard problems. Because you don’t see the work that goes in, and think it’s a simple matter or serendipity, “intelligence”, or pattern-matching.

Designers embody adaptation. In "peacetime" we call ourselves UX to be aspirational visionaries. In "wartime" we are shifting to Product Design to signal that we get things done. This also harms our profession because of the natural human bias of change aversion.

Optimistic framing. Users and Customers are on the brink of finally being more strongly differentiated in product development. Every discipline has research/discovery. Product will focus on customers and Design will focus on end users. And we'll all Venn diagram in the middle.

User/Job stories suck. Do not start design processes based on user stories. Demand all the real world user scenarios known or assumed by the team. And go fill in the gaps with further discovery research. Absorb the responsibility of simplifying complexity, don't abdicate it.

RICE score is a self reflection tool not a prioritization tool. What are your internal instincts and biases revealed in this exercise? Okay now do the deeper work to build out your broader themes and shape learning goals on how to win the market and expand into new ones.

Was looking to buy a smart lock compatible with Amazon Ring . The Ring app brought me to a lock on Amazon. Bought it and now the support team is telling me it’s not compatible here in Canada and that they can’t help me and blaming me for the link they sent me to. Ug! Elizabeth Hamren

Just adjust the asset so it has padding built in. We live in a world of design systems. Icons are atom level that will be built upon, foresight should be the story here. It may not always be perfect, but design is about constraints, balance, and only sometimes exceptions.

Problem definition for design in 2 questions: 1) Are we the only ones that can offer this capability both digitally and analog? 2) Why won't customers just use other tools/processes outside of our system?