Our amazing team at The Oyster Catcher in Rhosneigr were presented with a trophy today for yet again beating their record weeks sales figures. The sun helps, but most importantly of all, the amazing service our colleagues give is the real icing on the cake!

A letter from my dad to all our colleagues after hearing of the sad news of Her Majesty’s death.

A bit of information for our customers. All of our Timpson, Snappy Snaps, Johnson’s the Cleaners, Jeeves, Max Spielmann and Watch Lab shops will be closed on Monday next week, and reopen as normal on Tuesday.

Listen to Sir John Timpson’s insightful interview with Daniel Bausor on The Customer Catalyst Podcast to hear his retail stories! It’s jam-packed with all kinds of useful things 👏 Listen here 👉bit.ly/3EuBzpd The Customer Catalyst

Good to see Darren today who’s very proud of his new teeth that our Dreams Come True scheme paid for. He said he is now happy to smile in public and his confidence levels are sky high. A great result for a great colleague.

Big news…I’ve written a book called The Happy Index. It gives a perfect roadmap how to create a culture based on kindness, trust and doing the right thing. It’s an ideal read for anyone who cares about how to lead with compassion and love. Pre order now! waterstones.com/book/the-happy…

Our colleagues get an extra day off when their kids have their first day at school. It’s such an important day for any parent, and one not to be missed! As a result you may see a different face behind the counter as we juggle our teams around to ensure every shop is open.

Welcome to Timpson House…it may not be conventional but it suits our culture!

In the studio today, recording the audiobook The Happy Index: Lessons in Upside-Down Management, out in hardback, ebook and audio from HarperNorth on February 15th and available to pre-order now! The Happy Index: Lessons in Upside-Down Management – HarperCollins Publishers UK

My book The Happy Index: Lessons in Upside Down Management is available for pre-order now! It tells the inside story of how we create a healthier, happier workforce at Timpsons. It will be published by HarperNorth next month! amazon.co.uk/Happy-Index-he…

My book The Happy Index: Lessons in Upside Down Management is nearly ready! By running a business through trust and kindness we can have happier colleagues and very happy customers. The book shows you how it’s done. The book is out on February 15: amazon.co.uk/Happy-Index-he…

Here are both versions of my book, sitting proudly in my office, along with my favourite mug! The book is out on February 15: amazon.co.uk/Happy-Index-he…

The day is finally here! The Happy Index is officially available to purchase from all good book shops. It was very strange seeing my book on a shelf in Waterstones yesterday! If you want to order a copy online go to amazon.co.uk/Happy-Index-Le…

It’s a big BBC Radio 4 day today….Saturday Live at 9-10am and then Profile at 7pm. For Profile I’m not on it myself, but the researchers phoned up family and friends to get the inside track on what I’m really like….including my wife and my dad! amazon.co.uk/Happy-Index-Le…

Thanks Jimmy for a fun day visiting shops and talking cobblers! Here is a link to a podcast we did following the launch of my book The Happy Index, on a raining day in London.

"Instead of making decisions around how you make profit, just focus on colleagues being really happy." Timpson boss James Timpson talks to Krishnan Guru-Murthy about "upside-down management” and why giving employees more control can make a business more money. youtube.com/watch?v=W2jRUq…

Top 10 isn’t too bad, but we’ll aim for top 5 next year in the Sunday Times survey!

I had a great time speaking with James O'Brien about all things upside-down management on the #FullDisclosure podcast for LBC. You can listen to it here: rb.gy/nmz97w. If you want to learn how to apply these learnings, grab a copy of my book The Happy Index.

My colleagues are proud to be awarded The King’s Awards for Enterprise. “Timpson Group, who have received the award for Promoting Opportunity through social mobility for their work providing training and employment opportunities to marginalised groups” gov.uk/government/new…

Excellent news, well deserved , he will do a cracking job.