Tony Johnson - CX Consultant + Trainer + Speaker
@The_TonyJohnson
Igniting a passion for service + people within organizations | International Customer Experience Strategist | Award Winning Speaker | CXO with 4xi Consulting
05-03-2014 01:38:58
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The power of humor in leadership is so often forgotten. Not every moment is right for a light-hearted comment or anecdote, but a smile at the right moment can defuse a tough situation.
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