Last week we visited one of our favorite customers - @DPD_UK ! We were amazed how innovative and customer centric can be such a huge company. Absolutely inspired!

[COUNTDOWN - 10 DAYS] Come join Eamonn Carey and me for the 3 month July-October @techstars London program. Applications close on Sunday, April 7th and you can apply directly here f6s.com/londonaccelera… or DM me. #TSLondon /1

🛠Tuesday Tools🛠 Express your human side with Sorry As A Service A platform that allows companies to minimize any damage from a faux-pas, by making #customers happy with physical delights It's already used by #companies like Transferwise 👉 snip.ly/ygetii

Let's be honest - who wants to receive email for Christmas? #trysorryasaservice

The hardest part of any task it so figure out where to start. If you don't know where, just start at a random place. #MondayMotivation

Be kind to your customers too. They are the reason you have a job. #WorldKindnessDay #CustomerService #CustomerRetention #CustomerRetention

Being in #CustomerService means keeping a straight face when you don't know if the customer is joking or not. #TuesdayThoughts

Always give more than people expect. Exceed expectations, especially in #CustomerService. #ThursdayThoughts

In order to get your message across in #CustomerService , you must first understand their problem in order for yourself to be understood. #CustomerRetention #CustomerExperience #friyay

If you're at work, give your customer that #FridayFeeling ! #CustomerService #CustomerRetention #CustomerExperience

It's not that hard. You have three choices: Start, Continue, and stop. Stop overthinking it! #MondayMotivation

Kudos to all you CS agents out there keeping up the good work even when the customer is upset! #CustomerService #CustomerSuccess #TuesdayThoughts

How are you supposed to improve when you don't keep track of your performance?! #ThursdayThouhts #CustomerService #CustomerExperience #CustomerRetention