Business model Innovation on the streets of Paris: bike repair coming to your home

En route to ESCP business school to present our latest research on the value of experience-centric #stores in #omnichannel #retail. For a consumer electronics setting we answer the questions: When do stores grow the pie? How? Focus on category-level variation and explanations.

Great experience to present to a group of marketing, operations, & IS scholars. And as the great Dutch poet Cruyff already said: “every disadvantage has its advantage”. Late dinner = time for a visit to the stunning Fondation Louis Vuitton, by one of my favorites, Frank Gehry

Congratulations to all my Turkish friends and colleagues on the 100th anniversary of the Republic of Turkey. #Turkiye

How to lose customer loyalty. The example of LEGO #customerloyalty #retail #customercentricity linkedin.com/posts/robert-r…

When the add overshadows the store #retail #advertising #Paris

When it rains, it pours, and the Metro in #Paris becomes a piscine

#Paris in autumn

Finally got around to visiting one of the most famous bookstores in the world, the amazing Shakespeare and Company in Paris. Had to restrain myself, looking forward to delving into my harvest #Paris

Happy holidays!

Looking forward to the Annual Anton Dreesmann conference. This year’s theme International Retail, top speakers from Coolblue, Action Nederland, Rituals, Intersport International, Visa and much more. Thank you @Qandanl

Huge congratulations to RSM’s Prof. Aurélie Lemmens! Her research into preventing biases within #AI using #MachineLearning has won a €1.5million Vici grant from the Dutch Research Council (NWO Nieuws, NWO Funding). ow.ly/qX3950QJlAy

Speaking of ... When your interview with a journalist about home delivery of groceries ends with ... the home delivery of your groceries #Retail

Looking back at a wonderful edition of the Katia Campo Retailing symposium. Enjoyed seeing old friends and meeting new people. And also made time for some of the best our neighbors have to offer. Till next year! #retail

Wat wilt u bij de koffie? Een stuk appeltaart of een auto? Het nio House Rotterdam is een mooi voorbeeld van vervagende grenzen in retail #retail #innovatie

Resale is all set for take off. Driven by financial considerations (customer) and sustainability concerns (customers & retailer). There is often more potential for revenue growth than risk of cannibalization. Case in point: a pre-owned watch store @ a top location in Rotterdam

Great timing. Receiving a conditional acceptance yesterday and being able to meet up with one of the co-authors Saeid Vafainia for a celebratory lunch today because I happen to be in the wonderful town he calls home (ici c’est Paris). Pas mal, pas mal du tout

Crazy how tipping practices have gotten out of hand here in the US. How did we go from 15% default, 18, 20 as alternative options to 15, 20, 25, with 20 often being primed as default or the whole thing being presented in descending order. Wow. #tippingintheUSA

Beste RET, waren jullie niet op de hoogte van de oefenwedstrijd van Feyenoord Rotterdam. Veel te weinig materieel ingezet.

Pharmaceutical #supplychains are vulnerable to disruptions. This grant-winning research project aims to develop tailored policies to enhance resilience for #pharmaceuticals TKI Dinalog ow.ly/ZXUE50T4SfW