Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform Ragy Thomas Sprinklr #Source24

Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to Sprinklr Ragy Thomas #Source24

#ZohoAnalytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas Dan Miller of Opus Research has written more about our #AnalyticsForAll approach in his latest article 👇 zoho.to/fQk #AnalyticsForAll

Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24

On Day 3 of #CX #AI Innovation Week, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity with Opus Research's Derek Top. Register here: bit.ly/4cJv67v

Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters Verint #Engage24

Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation Verint

Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 Amy Stapleton Derek Top Verint opusresearch.net/2024/09/26/ver…

CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia Zoom

AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance Zoom Derek Top #zoomtopia wp.me/pfSYvh-4bf

Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) Invoca Derek Top Amy Stapleton brighttalk.com/webcast/635/62…

Just in: a new episode of the Generation AI podcast. 🎧 Dan Miller (Dan Miller), founder of Opus Research, joins Nirali Amin for a discussion on how generative AI is rewriting the rules of business innovation and competition.

The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX Five9 #Five9CXSummit

Opus Research I examine how various enterprise software vendors address GenAI risks. Good to know what your CCaaS vendor is doing to protect the LLM-powered services they offer you! Here's a link to the report summary. opusresearch.net/2024/11/25/gen…

Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? Dan Miller Opus Research opusresearch.net/2024/12/03/cha…

Link to full blog post Opus Research opusresearch.net/2024/12/12/ama…

Join our webinar series, "𝗧𝗵𝗲 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿 𝗦𝗵𝗶𝗳𝘁: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲" to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals. Our NICE team will be joined by

Join our webinar series with Metrigy's Robin Gareiss, Constellation Research's Liz Miller, and @OpusResearch's Amy Stapleton to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals. Register: bit.ly/4gKRv7j

Derek Top of Opus Research offers his precise appraisal of the latest capabilities of Zoho Analytics Learn more about what industry analysts say about us 👉 zoho.to/D1h Also, get started with Zoho Analytics here ➡️ zoho.to/CDn