#MetriNote - Coming as no surprise to anyone following the workplace #collaboration space over the last year, #AI , specifically #generativeAI , dominated vendor & service provider announcements at this year’s #EC24 , with a few notable exceptions.
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#Blog by Diane Myers - While transitioning to cloud calling and maintain older, legacy PBXs and a UCaaS environment, businesses have a few management options to consider.
#UCaaS #PBX #Cloud

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Companies using #MicrosoftTeams for meetings and messaging are at an inflection point. They want to add calling & #contactcenter capabilities to Teams, but must do so in a manner that optimizes UX, minimizes costs, & maximizes availability & reliability.

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#ICYMI #webinar with Robin Gareiss available on demand! #GenerativeAI is all the buzz, but what's really happening in companies--and how do employees and consumers respond to the technology? #AI #CX

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#Blog by Beth Schultz - Gathering and analyzing collaboration data helps companies guide employees on best behaviors, and more.
#Collaboration #EmployeeEngagement #EmployeeExperience

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#MetriNote - Cisco announced that it has teamed with eight information and communications technology (ICT) vendors and six advisors in launching an #AI consortium aimed at addressing AI’s impact on the technology workforce.
#AI #GenerativeAI

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#Blog by Robin Gareiss - For some business leaders who have difficulty finding and retaining #contactcenter agents, #AI has stretched an existing workforce. Other leaders have been able to cut their contact center staffing. Read the full article below!

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#MetriNote by Beth Schultz - As was the case last year, #AI rose up as the dominate theme of product announcements coming from #CX providers at this year’s Enterprise Connect. Read the full MetriNote below! #CCaaS #EC24 #EnterpriseConnect

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#Blog by Irwin Lazar - Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team’s needs.
#MicrosoftTeams #AI #Collaboration

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#MetriNote - GoTo is moving upmarket in the contact center with the introduction of GoTo Contact Center Pro, a contact center-as-a-service (CCaaS) platform for medium and large companies of 500 or more employees.
#CCaaS #UCaaS

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#MetriNote - @Salesforce has introduced Pro Suite, an all-in-one, AI-enabled CRM offering for small businesses that expands on the capabilities of Starter Suite.  #AI #CRM

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How quickly is #generativeAI growing, and what are organizations really doing with it? Which vendors are most widely used and trusted to deliver on the promise of generative #AI ? Check out #webinar with @rgareiss available on demand! #CX

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Generative AI is all the buzz, but what's really happening in companies--and how do employees and consumers respond to the technology? Join Robin Gareiss TOMORROW at 11am ET in #webinar ! #GenerativeAI #AI #CX

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#Blog by Irwin Lazar - Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team’s needs.
#MicrosoftTeams #AI #Collaboration

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#Blog by Beth Schultz - AI meeting assistants are packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization? Read the full article below!
#AI #artificialintelligence

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Of the businesses leveraging generative AI to drive value, nearly 50% are doing so with customers in mind.

View the full report by Metrigy to learn how generative AI is deeply connected with advancing customer experiences ➡️ cresta.com/reports/genera…

#generativeai #cx

Let's not miss history today! We've RESCHEDULED our #healthcare webinar with Robin Gareiss & Sanjay Srinivasan of Vonage so that everyone can witness the #solareclipse ! Join us next week on April 18th at 1pm ET for this jam packed webinar. #ContactCenter

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Don't miss #webinar on 4/11 at 12pm ET with Irwin Lazar & Theta Lake! How do emerging #collaboration , including #generativeAI features, enable improved productivity? Learn this & much more! #compliance

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Report by Robin Gareiss & Beth Schultz - As companies look to improve the agent experience, develop strong customer relationships, and otherwise optimize around #CX , the increasingly common assumption is that #AI and #automation are givens.

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#MetriNote - Vyopta has introduced Aviator, an #AI assistant that leverages the company’s customer knowledge base and the Vyopta Community to provide real-time, contextually relevant answers and guidance to customer support inquiries.

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