If ever there was a time to understand Maslow’s Hierarchy of Needs and how it relates to customer engagement in your contact center, it’s now. Read the Genesys blog to find out: bit.ly/2LDdIqL

CX Will Be Essential for Rebuilding After COVID-19: Four Steps You Need to Take Now bit.ly/2ZdOVBO

To survive crises, build resiliency through flexibility and productivity. Rethink what you can do now to improve #contactcenter operations. Read the Genesys blog to learn how: gsys.cx/2zjhrqT bit.ly/3c2Iy78

Indifference in Customer Service - don't forget how important empathy is. bit.ly/3cZ3Wva

.MyCustomer: Genesys shares experience as a service: how technology is enabling greater agent empathy bit.ly/2M3pY4g

[News] Genesys expands Microsoft partnership with new #GenesysCloud integration with #MicrosoftTeams. Read: bit.ly/3fMHXci

Efficiency is bad? Sometimes it can be... #cx bit.ly/3hx0YA1

I love reading stories of the impact these committed contact centre people have on their customers. #cxheroes bit.ly/3hGSo1A

In this Genesys blog, learn how using #AI can help create a positive overall experience for your customers: gsys.cx/39HwPez bit.ly/3k6BR9k

Really interesting article on how media and telecommunications companies need to adapt (again). bit.ly/2Xs7MHI

Really enjoyed this article. Food for thought... bit.ly/31FTap4

.Genesys Chief People Officer, Eva Majercsik, shares the three major fears people overcame regarding working from home in this HR Daily Advisor article : gsys.cx/31pjKmC bit.ly/3iyzIBs

Fascinating... improving customer experience isn't always about the technology, it's about the words we use.. bit.ly/3kF5Cyk

Companies must find a balance in employee productivity and the employee experience to avoid technology fatigue within the contact centre, see how in this Genesys blog: gsys.cx/2PXyDHr bit.ly/32hWeZd

Businesses want to delight customers through a smooth service experience across every channel. See how using Genesys Dialog Engine Bot can help create that: gsys.cx/3gViwWE bit.ly/2YeWV49

"80% of customers are more likely to make a purchase when businesses provide a personalized experience" - really great read. bit.ly/3hasmE9

A really great example of how too much personalisation can be bad 😊 The intention was good, but the execution, not so much. bit.ly/3l86GuR

I think this is true of any time. Good Customer Experience is just good business. bit.ly/2RA7Hhr

How do you know the value your AI investment is delivering? #ai #digitaltransformation #business #cx linkedin.com/posts/sandraju…