Lynda Koster
@lyndakoster
Customer-Driven Marketing Leader ◆ Digital Transformation ◆ CX ◆ Driving Growth while Innovating for the Future
ID: 48765759
http://linkedin.com/in/lynda-koster 19-06-2009 17:18:46
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Great article. Love this: "They spend hardly any of their energy extracting value from their customers. Instead, they spend all their energy thinking, “How do I add value for my customers?” - The Experience Disrupters mitsmr.com/3adthjs via MIT Sloan Management Review
Great read. Worth digging into the growth readiness framework. Focuses on activities and capabilities vs. functions to ensure orgs are looking at their growth readiness as a cohesive whole. - Get set, grow: But are you ready? bit.ly/2PhGa6f via Deloitte US