"Customer experience is about consistency. You can have the best technology in the world, but if your colleagues aren't engaged, you’ll struggle to deliver great customer service." #Retail #CX essentialretail.com/features/artic…

"Leaders like The Home Depot and JCPenney are winning simply by implementing improvements to the #CustomerExperience by measuring satisfaction" #Retail forbes.com/sites/forbesco…

Lest we forget. Today is #RemembranceDay spare a moment today for all who sacrificed their lives in the war. #ArmisticeDay #2MinuteSilence

Our stores have been busy making Christmas extra special for children with life-limiting conditions in children’s hospices across the country, supported by Together for Short Lives. #TogetherThisChristmas give that extra special gift and text ‘TFSL17 £3’ to 70070 to donate £3.

"successful retailing in 2018 comes down to obsessing about your customer’s experience" via Forbes forbes.com/sites/forreste…

"Today, shopping has become a hybrid model — a continuous back-and-forth between stores and devices." retailcustomerexperience.com/blogs/brick-an…

"Improving the #CustomerExperience is a priority for almost any #retailer today, but the front-line people and technologies consumers turn to when they have problems are falling short, according to the 2017 National Customer Rage Study." retailtouchpoints.com/topics/shopper…

A few examples of songs which we’ve heard being played in stores… And we’d advise #Retailers think very carefully about these, before playing them to your customers! kvhstudios.com/blog/songs-tha…

The future's closer than you think... 5 years from now #CustomerExperience and their expectactions of #retailers could look VERY different... forbes.com/sites/blakemor…

"What was once retail theatre is now experiential retail, and nowhere is this felt more keenly than in stores." retail-week.com/analysis/opini…

Customer experience is the new battleground for retailers... But could AI technology help you to beat your competitors in-store? ezine.business-reporter.co.uk/november-2017-…

Retail experts KVH Media Group tell us what the future holds for the shop floor & what Sainsbury's Mothercare UK Topps Tiles Asda are doing well 🥂 unspun.agency/blog/the-futur…

"Next has become the latest retailer to trial a store-in-store concept at the UK’s largest grocer Tesco." retailgazette.co.uk/blog/2017/11/n…

"UK lags behind US brands for customer experience" - From @Econsultancyas well as some fascinating stats from black Friday... econsultancy.com/blog/69629-the…

Mel Drummond KVH Media Group tells us what the future holds on the shop floor & why brands like Asda buildabear αʠʉɨɭα! Naked Wines UK & Hotel Chocolat are doing it right buff.ly/2isMJU7

"Digital Advertising Tips from the Experts" - including some insight from our own marketing guru... vendasta.com/blog/digital-a… via Vendasta

Using machine learning to improve #CustomerExperience and boost #revenue... Here are 6 brands integrating #MachineLearning into their #CX: shopify.co.uk/retail/how-6-b…

#Seasons #Greetings from all here at KVH Media Group! We hope you all have a fantastic day! #HappyHolidays #MerryChristmas

#Happy #New #Year from all here at KVH Media Group! We hope you have a wonderful #2018

Retail experts KVH Media Group tell us what the future holds for the shop floor & what Sainsbury's Mothercare UK… buff.ly/2DFVCjh