Struggling with your #collections performance? Or know someone who is? With 20 years experience running industry award winning & market leading collections #teams (consumer & commercial/secured, non-secured & utility), I'd be delighted to help. Email or c…lnkd.in/dFXQVwQ

Who'll be the winners this year? If you're not in, you can't win - deadline extended to Sept 6th (midnight) - get your submission in before then to recognise the efforts of your credit team lnkd.in/dB8avWK

Compliant collections is simple once 'compliance' is understood. Some overthink it believing that regulation prevents results, but it doesn't. It has always been the way that a small percentage won't pay and extra regulation does NOT give a way out for go…lnkd.in/duPQYrW

Have your #processes gotten a bit out of hand? Don't worry - you're one of the 73% of businesses that have the same struggles. With a Lean Green Belt & 20 years experience designing simple, easy & inexpensive lean process maps for high-performance teams,…lnkd.in/dr4HEzq

External eyes can sometimes spot those issues that are hard to find internally #freeconsultation #collections #callcentre #customerexperience lnkd.in/dAWZgk3

Delighted to have presented the Credit Service Team of the Year award to CPL last week. A team of mine won this award in 2017, so I know how hard it is to reach this level of excellence. Well done to all at Cpl lnkd.in/gJhMG2t

Interesting read and couldn’t agree more. If you’ve a great attitude, you’ll go far. If where you are right now doesn’t appreciate your attitude, leave and go to somewhere that does. That applies to both good and bad attitudes. Both deserve what they get lnkd.in/d_yMfuU

Best piece of financial advice in years lnkd.in/dQ4nEqG

So important these days to utilise technology to better serve your customer lnkd.in/drtTqtH

Check out the latest article in my newsletter: 5 Simple Ways To Avoid Common Leadership Mistakes In 2024 linkedin.com/pulse/5-simple… via LinkedIn

Check out the latest article in my newsletter: 5 Leadership Tips for 2024 - Part 1 - Remaining Calm linkedin.com/pulse/5-leader… via LinkedIn

Welcome to this edition of my LinkedIn newsletter, where we explore the impact of positivity on leadership. linkedin.com/pulse/power-po…

Delighted to have contributed to this excellent piece on the relevance of Kaizen in process improvement

Delighted to be at the Virgin Media Backing Business event today #vmbusinessie

Joining me & Cohost Julie Edinburgh Julie Edinburgh on the next #BBunker Radio Show our guest are Dara Kiernan Dara Kiernan KPI Consulting Ireland Chinwe Ude Health Mary Louise Hayes HolcombeHealthClinic All the details here bizradio.co.uk

Delighted to be recognised and included in the Top 50 Global Thought Leaders and Influencers on IT Leadership 2024 by Thinkers360. Truly humbled. linkedin.com/posts/thinkers…

Delighted to be featured as one of the Top 50 Global Thought Leaders and Influencers on IT Leadership 2024 by Thinkers360 along with Dr. Joe Perez Marie-Claire Ross Hank Marquis Michael J. Keegan #IT #callcenter #Leadership thinkers360.com/top-50-global-…

I am thrilled to announce that my new book, "Freefall: Leadership Lessons from the Skies", will be published next week! "The first business book I've read that's actually a book. So refreshing and unique" #LeadershipDevelopment #book #Management

I am thrilled to announce that my new #book, "Freefall: Leadership Lessons from the Skies", is available on Amazon! It's very different to other #Leadership books! Kindle: amazon.co.uk/dp/B0DFYVZQ5D Ireland: Paperback: amazon.de/dp/1068773715 UK: Paperback: amazon.co.uk/dp/1068773715

Delighted my new book is finally here! This is a true story about learning to skydive and the leadership lessons learnt whilst doing so. If you're curious, you can grab a copy on Amazon. More details and purchase links are available at freefallleadership.com .