Always remember that service recovery isn't just about fixing a problem. It is also about the renewal of customer confidence.

Don't miss this week's Amazing Business Radio!

Chief Master Sergeant Brian P. Kruzelnick sheds light on the crucial role of trust, empowerment, and hope in the latest episode of Amazing Business Radio!

hyken.com/amazing-busine… #customerservice #leadership #CX Fightin’ Fifth Air Force Command Chief

Find ways to communicate—even over-communicate—with your customers. This will build confidence and credibility and give the customer a sense of control.

youtu.be/QJmHrBWX3Tc?si… #customerservice #customerexperience #CX

If you want to “call in the troops,” you don’t shop around to determine which “brand” you want to work with, and you don’t get competitive pricing. You just get what you get.

forbes.com/sites/shephyke… Forbes Scott Air Force Base #CX #Leadership

The Tension Between Leadership And Customer Service By @hyken Via Hospitality Net bit.ly/3UYN0h1 #CX #hospitality

Amazingly, treating humans like humans, by real humans who care and want to help, is still by far the best way to deliver world-class customer service.

In fact, I'd argue, the only way.

Who'd have thunk...?

Your goal should be to be so good at what you do that if your customers were to go to your competitor & ask for the same level of service, your competitors would find the customer demanding.

Sharing information may not solve the problem, but it gives the customer a sense of control simply because they have knowledge of what’s happening.

hyken.com/customer-servi… #customerservice #customerexperience #CX

Humor in the right places can defuse anger or confrontation. At a minimum, sometimes a smile can go a long way to winning customers over. In its simplest form, just be nice. Kindness & courtesy are at the root of a positive customer service experience.

The next time you want customer feedback in the form of a survey, send it quickly and make it short. Then, watch for an increase in the number of customers who respond.

youtu.be/21eaZ8ydDpI?si… #customerservice #customerexperience #CX

Duplicate effort is a waste of time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience.

hyken.com/customer-servi… #customerservice #customerexperience #CX

We want your customers to say, “They are amazing!”

The 2024 Achieving Customer Amazement Study (sponsored by @ringcentral) was created to give you the confidence to make better decisions for your organization and customers.

hyken.com/research/ #customerexperience #CX

Customers usually have a choice. So, what are you doing today that will make your customer, the next time they want what it is that you sell, do business with you instead of one of your competitors?

Want to learn how to make your customers happier?

Tune in to Amazing Business Radio, where I share 10 things you must start doing to create consistently amazing customer experiences.

hyken.com/amazing-busine… #customerservice #customerexperience #CX

Are you committed to delivering fantastic customer experiences consistently? It's time to stop getting distracted by fleeting trends and master the core experience first.

Here are The 5 Pillars of CX I shared on Call Centre Helper: callcentrehelper.com/pillars-custom… #customerservice #CX

When you find a way to dramatically exceed your customer's expectations, let them know it – even exploit it. Do it right & you'll get two Moments of Magic® for the price of one.

How do you lead during a crisis?

From military operations to corporate leadership, Chief BK shares lessons on trust, love, and strategic focus.

hyken.com/amazing-busine… #customerservice #customerexperience #CX Fightin’ Fifth Air Force Command Chief

Just like maintaining a car, fine-tuning your customer service and CX ensures your business runs smoothly, remains competitive, and gets your customers to say, “I’ll be back!”

youtu.be/IDCtOP1kB8w?si… #customerservice #customerexperience #CX

What’s the first thing that happens when someone begins an interaction with your company, and what is the last thing that happens before they go? How can you inject magic — or charm — into these interactions?

youtu.be/U2QBrULHbug?si… #customerservice #customerexperience #CX

While a good survey can provide the information you want, how you handle the survey process can either hurt or help.

Download our special report on Customer Satisfaction Surveys (sponsored by RingCentral) here: hyken.com/customer-servi… #customerservice #customerexperience #CX