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AI that fills in your wrap data for you? Yes please. Entity Recognition spots products, issues & reasons in real time – no agent input needed. Faster handling, cleaner data. #AI #ContactCentre #Automation #EntityRecognition

🧠 In Gnatta, you can build custom AI personas to shape how your AI chats with customers. Think a super friendly WISMO bot or a calm, clear voice for refund queries. Set the tone, choose the audience, and you're good to go. Curious? Get a demo here: hubs.la/Q03kp3CD0

Setup and support are core to how we work. Fast, hands-on and personal from day one. Thanks to our client for the lovely feedback 🙌 #Gnatta #CustomerSuccess #CX #ContactCentre

Something big is coming 🚀 👀 Big brains. No burnout. You’ve seen it in beta - now AI Workmate is ready to launch. Rolling out to all customers from 10th June. #AIWorkmate #Gnatta"

What is AI Workmate? 🚀 Smarter workflows. Before the agent even starts. 🧠 Detects intent & tone ✍️ Suggests replies 🚀 Routes to the right team 🎥 60s intro video ↓ #AIWorkmate #Gnatta

When Workmate handles the boring stuff for you 😎 #ContactCentreLife #AIWorkmate

Entity Recognition & Reporting 🚀 Spot products, places, people - before the agent opens the case. Use it for routing, tagging, and reporting. 🎥 Demo video → #AIWorkmate #CustomerSupport #Automation

Loop Detection Demo 🚨 Workmate spots chatbot loops before your customers explode. Automatically flags the issue + sends it to an agent. 🎥 Watch it work → #AIWorkmate #Chatbots #CSAT

The Workmate way 👋 Customer data, sentiment, language, topic, all prefilled. Let AI sort your fields, so agents can get on with the human bit. #AIWorkmate #NoMoreGuesswork

🎥 Sentiment-Based Routing Some customers need extra care. Workmate detects emotion and fast-tracks urgent cases. Rolling out from 10th June. #SentimentRouting #AIWorkmate

Early beta testers said: “It’s a game-changer.” Now it’s yours to use. AI Workmate, launching 10th June. #AIWorkmate #Gnatta #CustomerService

Workmate Highlight: 🧠 Entity Recognition — pull out products, people, places, and more from messages. No inbox scanning. Just clean, structured data. #AIWorkmate #Gnatta #EntityRecognition #CXAutomation

It’s here. Today we launch AI Workmate, a new layer of intelligence in Gnatta. It detects what matters, suggests replies, and routes interactions before your agents even touch them. And this is just the start. Next up: AI Agents. #AIWorkmate #Gnatta #CX #AIinSupport

So. 👉🚨 AI Agents. Coming soon for Beta testing.🚨 👈 Get in touch to join the Beta list: hubs.la/Q03tjdjk0

Building an AI Agent in Gnatta: Step 1 - Upload your training documents (policies, FAQs, process guides). Step 2 - Define your brand voice and communication style. Step 3 - Connect it all together in an AI Agent. Hands up if you're nerding out over AI as much as we are ✋

Being a customer service rep is hard, and the devil is in the detail. The rule book is great - except for THIS, and don't forget THAT. And of course, if the customer's name is SUSAN... But the signs are good, and AI Agents are right on track for general release this summer... 👀

Planning AI customer service? Most teams make the same mistake: trying to build one "Super Agent" that handles everything. Our pitch: build specialist AI teams. Start with WISMO queries, perfect that agent, then expand. hubs.la/Q03wC4pJ0

A little behind the scenes sneak peek 👀 AI Agents are currently in Beta, and we're challenging them on everything from simple FAQ (like this one) to 100% autonomous order return process. Keen for a demo? Get in touch: hubs.la/Q03x0F2J0

Teaching AI when NOT to help is harder than teaching it when to help. AI must know when to let go and escalate to humans. No last-ditch attempts. Good escalation logic protects your brand. #AI #AIAgents #CustomerService #Gnatta

🚀 The Beta testing phase is officially over - and AI Agents are ready to launch in Gnatta. 📆 31st July. Two days to go. (Which is, coincidentally, Harry Potter's birthday). #releasedate #launch #aiagents #customerservice #ai #gnatta