The long-heralded death of the high street seems to finally be becoming a reality. How can your #retail business survive? By reinvigorating the experience you offer your customers. drawgroup.com/connect/latest… #CX #CustomerExperience #CustomerEngagement

Big up all our freelancers, without whom we literally wouldn't have any freelancers. #NationalFreelancersDay

The travel industry could learn a thing or two from IKEA. Here's how. drawgroup.com/connect/latest… #Travel #CRM #Business #Psychology #CustomerExperience #CX

We've been inundated with requests for more Quality Content on the environmentally friendly office since the appearance of Gary Wadsworth (Donny Jpeg 🇵🇸🏳️‍🌈🏳️‍⚧️)'s lauded recycling infographic last month. Check out his tips on reducing your use of plastics. drawgroup.com/create/latest/…

Check out Emily Brown's profile of the head of our Canine Morale Unit, Angus. I've been told that Twitter will appreciate it if I say he's a "v good boye", whatever that is. drawgroup.com/create/latest/…

Don't be fooled: sweating the small stuff is essential if you want to make something great. Here's why. drawgroup.com/create/latest/…

What does it take to be a Tech Woman? Find out from Lulu Bradley, Martyna from #OliverWymanUK & Corina Callan from Draw who have been shortlisted for the @watc_WomenInTech awards! >> owy.mn/2T8bUIM #OWCulture

House Republicans-elect look pretty different from House Democrats-elect.

The full findings of our #Tech Alliance report are published today in the Financial Times. Whilst the results shine a stark light on the lack of inclusion and diversity in tech, we are now working with a body of industry leaders to bring about the positive change inclusiveboards.co.uk/ib100-launch

Great address today by Samuel Kasumu at the launch of the #IB100 #InclusiveTechAlliance “This is not an ‘I am important’ list, it’s a ‘this is important’ list.” Oliver Wyman @OliverWymanUK

These type of statistics make the work of InclusiveTechAlliance absolutely critical. So pleased to have been at the launch yesterday with Steve Blackman representing Oliver Wyman and Draw

Read about how #OliverWymanUK & Draw participated in InclusiveTechAlliance & are working towards more women in #tech in the latest blog from Steve Blackman > owy.mn/2B6WtZs @deborahlabsow #OWDigital #inclusion #tech