How to convince your boss to invest in #CustomerExperience #CustomerJourney #ROI #customercentric #designthinking #ServiceDesign custellence.com/blog/how-to-bu…

Someone asked me today about my current top sources of inspiration and best practice in (service) design: GDS DTA One Team Gov Gov Design Service Design Network SDinGov frog Designit Apolitical 99 Percent Invisible SDPodcast @Airbnbdesign Custellence Hyper Island

"People are not geeks - solutions have to be made based on the local people's needs" Amr Salem Cisco #DigiGovSe

"Varför funkar inte sånt här IT-jävla skit" #empatiskdigitalisering #digigovSe anders ekholm

Snart summering av öppna rådet. Spännande vad det blir för input till stängda rådet och regeringen! #DigiGovSE #empatiskdigitalisering

Daniel Ewerman "Utgå från att kunder lever sina liv - inte att dom är i våra kanaler" #självklarhetmeninteverklighet #abilitypartner

SKL /SwedishAssociation of Local Authorities&Regions choose Custellence to improve the lives of unaccompanied minors medium.com/@Custellence/s…

From our Custellence meet up today Transformator Design, great to see customer experience professionals sharing their knowledge #CustomerJourney

From the monthly meet up @TransformatorDesign. #customerexperience pro's learning about Custellence. Want to attend? lnkd.in/egrTrGJ

"Är man stark måste man vara snäll" - Bamse Transformator Design #webbos

@roblifvergren Transformator Design life tack!

Länk till kundresekartan i Custellence för #äldreomsorg som Daniel Ewerman delade på #webbos #kommun #tjänstedesign bit.ly/2q4hVrx

Breakfast seminar about how #SEB Life&Pension went from market position 7th to 4th with #transformatordesign #servicedesign #tdfrukost

Ytterligare ett bevis på betydelsen av design. Grattis @Daytonamartin och Daniel Ewerman x.com/daytonasthlm/s…

6 biggest #CustomerJourneyMapping mistakes and what to do instead. Do you agree! lnkd.in/gczRWTz #servicedesign #CustomerExperience

Great article by Rich Nadworny about Service Design capacity building (in Swedish) lnkd.in/exSdAGb

New blogpost: Don't get lost when mapping the customer journey. Here are our top 6 common mistakes - and how to avoid them. #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign goo.gl/tSu8Tq

New blogpost: New to Customer Journey Mapping? This article explains how it can be used for insights, innovation, prioritization and implementation? #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign goo.gl/BNGVFF

How does a company in the energy sector create a #CustomerCentric organization and design great #CustomerExperiences using the #CustomerJourney? Kine Brodal #EON_se_en shares her best tips! #cx #CJM #energy #servicedesign #customerjourneymapping goo.gl/bfZbB7

How do you succeed with your Customer Experience? Our CEO… instagram.com/p/BizMrlzghWC/…