Coinbase Support(@CoinbaseSupport) 's Twitter Profileg
Coinbase Support

@CoinbaseSupport

Official @Coinbase Support Account. Account concerns? Please DM. Do not post private info publicly.

ID:2555176531

linkhttps://help.coinbase.com calendar_today08-06-2014 17:06:09

70,7K Tweets

325,7K Followers

7 Following

Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

Customer transactions have fully recovered, we will continue to monitor activity. Advanced Trade API users may continue to see increased throttling while we experience increased trade volume.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We are seeing recovery in customer transactions. Advanced Trade API users may see increased throttling while we experience increased trade volume.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We are aware that some users may be experiencing errors when transacting. Our team is investigating this issue and will provide an update shortly. Your assets are safe.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We have issued a fix which remediated the display issue impacting customer account balances and latency across Coinbase.com. We appreciate your patience.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We appreciate your patience. We're beginning to see improvements in latencies and completed transfers. Rest assured your funds are safe.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We are aware some users may experience increased latency across Coinbase.com and a few users may see intermittent zero balance. Rest assured, your funds are safe. Our team is investigating this issue and will provide an update. Trading is not impacted at this time.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We are aware that some customers may be experiencing failed sends, withdraws or deposits across Coinbase.com and degraded performance across trading. Rest assured your funds are safe.
You can track this incident at status.coinbase.com

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

All customer account balance display issues have been restored on Coinbase.com. Thank you to all of our customers for your patience today.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

All services on Coinbase.com have been restored. Very few customers may still see an inaccurate balance on their account. Our team is working on resolving this display issue for these users.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We are starting to see Coinbase.com activity normalizing. We will continue to monitor our systems and provide updates.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We continue to see improvement in customer trading. Customer login has recovered & we’re seeing intermittent improvements in sends. Due to continued heightened traffic customers may still see errors in receives & with some payment methods. Rest assured your funds are safe.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We appreciate your patience. We’re beginning to see improvement in customer trading. Due to increased traffic, some customers may still see errors in login, sends, receives and with some payment methods. Rest assured your funds are safe.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We are aware that some users may see a zero balance across their Coinbase accounts & may experience errors in buying or selling. Our team is investigating this & will provide an update shortly. Your assets are safe.
You can track this incident at status.coinbase.com

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We’ve resolved the new wallet / existing wallet errors customers experienced earlier today. Balances are now displaying correctly. We apologize for any inconvenience this may have caused.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We’ve implemented a fix and are seeing improvement - we’ll provide another update once we’ve confirmed the issue is resolved.

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Coinbase Support(@CoinbaseSupport) 's Twitter Profile Photo

We have officially resolved the issue and customers should no longer be experiencing issues. We apologize for any inconvenience.

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