Pourquoi les détergents écologiques peinent à briller | Consommation lesoir.be/220781/article…

Consumers feel inspired and #recycle more when they know their waste will be transformed into a new product. Read the Journal of Marketing study featured on Science Daily: sciencedaily.com/releases/2019/…

Employee Emotional Competence as a Critical Value-Driver for Customers research.wpcarey.asu.edu/services-leade…

Last week, #PhD students from 9 universities gathered at HEC Liège for an intensive 4-day-seminar on how to address issues relating to the publishing of relevant and rigorous scholarly research in business journals. Thank you to Professor Dwayne D. Gremler for sharing his knowledge!

Pourquoi nous avons besoin de NewB levif.be/s/r/c/1213607 via Le Vif

Everyone who attended once a Lalonde conference knows it is awesome. Bart Lariviere is reflecting on his experience with the conferences and provides 5 reasons why LaLonde in Service conference is unique . More here: bit.ly/2pvyuRV - Bart Larivière

«Le Botaniste», la chaîne de restos qui veut populariser le végétalisme | Société lesoir.be/261707/article…

How to design effective product-service systems for the #sharingeconomy? @simhazee @YVanVaerenbergh, Cecile Delcourt & Kabadayi examine this topical issue across 4 product categories. buff.ly/2DTNLmN @UCLouvain_be, Sam Van Campenhout, HEC Liège, Fordham University #servicedesign

Watch this video about our research: Is customer misbehaviour contagious or not? youtu.be/bVXhzi2uvaQ via YouTube

Comment l'Islande a-t-elle rendu ses ados "clean" en quelques années ? levif.be/s/r/c/639225 via Le Vif

Nouvelle application développée par un assureur pour davantage de sécurité routière (chez les jeunes) levif.be/s/r/c/695363 via Canal Z

What is employee emotional competence and how to measure it in a short and valid way? Check out our new video: youtu.be/Y11X9Yj2Ea0

Fan de séries et envie de mieux comprendre le management? Ce livre est pour vous: marketing-des-services.com/2017/09/06/qua… via Blog Mkt Services

Importance and measurement of customer emotions in online service experiences > #Welcome to David Frenay - CEO @emolytics #ConsumerBehavior

Congratulations Richard H Thaler to winning the Nobel prize in economics! Fantastic news! #BehavioralEconomics

FELICITATIONS aux diplômés de la PROMO 2017 ! 👨🏽‍🎓👩🏼‍🎓🎓Université de Liège

Nudging the world toward smarter public policy: An interview with Richard Thaler bit.ly/2hQX0bU via McKinsey Quarterly

Matt Morgan: Poor hospital design has an impact on staff, patients, and healthcare - go.shr.lc/2h5ULSf

Why Be Tolerant? Lessons From Bonobos | Psychology Today psychologytoday.com/blog/brain-wav…

Hier, dans le cadre du cours de Services #Marketing & #Management, Cecile Delcourt et @simhazee recevaient Philippe Mancini (Manager), Gilles Leroy (Manager), Bruno Carbonnelle (Senior Program Manager) et Olena Dadyko (Senior Consultant) de nGage Consulting. #WELCOME