PSA. 👇

Featured keynote speaker Brad Cleveland's back! Use promo code NOW to save $200 off any conference pass! #contactcenter #CCExpo #CX #experts

Let's discuss! Share your thoughts and experiences in the comments below. 👇 #contactcenter #questionoftheweek #cctr #CX

Embracing Change at ICMI's #CCExpo! 📢 This year, we’re diving deeper into AI and automation. More sessions, more insights, and more ways to level up your contact center game! 📅 Don’t miss out! 👉 Register with promo code NOW for $200 off: informatech.co/3xjEjop

'The key is to understand. Not to agree.' - Charlie Brown. 💪 👉 Here are 4 ways to help your contact center agents deal with angry customers: informatech.co/3TjAaIH #CX #CustomerService #cctr Thanks, Debbie Szumylo 🤩

This tip of the week is from 2024 #ICMIawards finalist for Best Contact Center Manager. Want to cheer on Heather and the rest of the finalists at #CCExpo this year? Register with the code CELEBRATE to save $400. informatech.co/3RFHgqd

Check out Nate Brown this year! Use promo code NOW to save $200 off any conference pass. Nate's expertise on CX is unbeatable! #CX #customerexperience #contactcenter

Want to share your expertise with the contact center community? Become an ICMI contributor and reach a global audience! Details here: informatech.co/3ZgWXZx #cctr #custserv #CX #blogging

Looking for ways to improve your customer experience? Check out our resource library for valuable tips and insights: informatech.co/4bMOkZa #CustomerExperience #CallCenter

Phyllis Drucker’s newest blog post explores three key best practices of change management: standardizing change models, automating crucial processes and enabling teams to execute changes efficiently. Take a look: informatech.co/3B4kOBP

This tip of the week is from 2024 #ICMIawards finalist for Best Contact Center Manager. Want to cheer on Heather and the rest of the finalists at #CCExpo this year? Register with the code CELEBRATE to save $400. informatech.co/3RFHgqd

Don't miss out! Register for our FREE virtual contact center networking event on October 4th. Connect with industry peers and learn from the experts! ➡️ informatech.co/3XmeH4j #ICMIchat

This year at ICMI's #CCExpo, we’re celebrating the theme of Embracing Change – and what better way to do that than with practical case studies, a Luau-themed Conference Party and more!🌺 📅 Don’t miss out! 👉 Register with promo code NOW for $200 off: informatech.co/3xjEjop

🌐 Embracing Change means connecting with the best in the industry! Join us at ICMI's #CCExpo for the Global Contact Center Awards Ceremony & more site tours than ever before! Change is here – are you ready? 👉 Register with promo code NOW for $200 off: informatech.co/3xjEjop

The Contact Center Show - LIVE Podcast will be at the show this October! Use promo code NOW to save $200 on any conference pass! #podcast #CCExpo #contactcenter #CX

Join ICMI and NICE on 9/26 for a new webinar all about shaping tomorrow's human-machine synergy in the contact center! This webinar explores the evolving role of AI, emphasizing that it complements rather than replaces human agents. Register now >> informatech.co/3TsetGy

Embracing Change at ICMI's #CCExpo! 📢 This year, we’re diving deeper into AI and automation. More sessions, more insights, and more ways to level up your contact center game! 📅 Don’t miss out! 👉 Register with promo code NOW for $200 off: informatech.co/3xjEjop

Join us on one of our amazing Site Tours! Save $200 off any conference pass with promo code NOW. Orlando City Soccer Club is back! #sitetours #training #contactcenter #CCExpo

Explore the potential of AI to revolutionize customer service with this blog post by Andrew Neff. He discusses the five key benefits (improved efficiency, anyone?), but stays realistic about risks to consider. Learn more: informatech.co/3XPAMbG

This year at ICMI's #CCExpo, we’re celebrating the theme of Embracing Change – and what better way to do that than with practical case studies, a Luau-themed Conference Party and more!🌺 📅 Don’t miss out! 👉 Register with promo code NOW for $200 off: informatech.co/3xjEjop