Best Practices for #KCS Success Tyler Technologies May 26, 8-9 am Pacific ✅Improving findability ✅Coaching for success ✅Delivering relevant knowledge across the organization serviceinnovation.org/event/best-pra…

How can you leverage voice of your customer at each touchpoint to create better product experiences? Join us on June 9 at 8am Pacific w/SearchUnify & Geotab to learn more! serviceinnovation.org/event/voc-driv…

Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/optimizi…

Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors! serviceinnovation.org/q2-2022-recap-…

Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from Matt Seaman sharing about where we've been and where we're heading together. See you soon!

We're looking forward to learning from Members at Ping Identity, Akamai Technologies, DB Kay & Associates, F5, Smarsh, Thermo Scientific, Novavax, PAR, NetApp, and more. PLUS in case you missed the memo, there will be some exciting announcements!

Meet our Member Summit 2022 presenters! Learn from these experts + the always-insightful Open Space sessions where all attendees contribute to the agenda... Virtual Member Summit Sep 27-29: serviceinnovation.org/event/virtual-… Public Member Summit Recap Oct 6: serviceinnovation.org/event/member-s…

We shared some big news yesterday... we have a new look! Please meet our new logo and you can look forward to a brand new website launching next week!

English is cool and all 😂 @proaccessio we appreciate everything you do to help more global folks experience the benefits of #KCS! 🙌

Community Announcement! Along with the new look for Consortium for Service Innovation, the KCS Academy name has been retired. We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*

We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide! --A summary of changes: serviceinnovation.org/kcs-v6-adoptio… --Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes! serviceinnovation.org/event/updates-…

No such thing as too much knowledge! We love seeing the new logo out and about 😍

Thanks to this team of Consortium for Service Innovation Members for leading a great convo! Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys. Summary of changes + recording: serviceinnovation.org/kcs-v6-adoptio…

KCS is a journey! Join us to learn from #KCS leader Jessica Wu of Alation about their overall program, key first steps in getting started, and adoption roadmap. Public Virtual Event, November 17, 8-9am Pacific serviceinnovation.org/event/kcs-in-a…

ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide! Please enjoy a 5 min summary of the changes, cultivated by a group of Consortium for Service Innovation Members. Recommended viewing for anyone on any part of a #KCS journey! youtu.be/7bwS01n7POA