Contact Center Pipeline
@CCPipeline
The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)
05-11-2013 21:43:16
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The New Face of Knowledge Management - by Alan Ranger Alan Ranger Cognigy contactcenterpipeline.com/Article/the-ne…
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