#Wordle 835 2/6

🔥🔥

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“Listening is the biggest and the most underused skill that helps drive empathy, and a lot of other things as well.” — Muriel M Wilkins on the #RadicalCandor #podcast
bit.ly/42IqBVE

#Wordle 813 3/6

#nice 👌

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Customers are human, not a number

#customer #leadership #csat #nps #cx #ex #customer service

#Wordle 799 2/6

😍😍

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This is why I use a Customer Journey Framework in CX strategy & service design
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#cx #servicedesign #humancentereddesign #leadership #customerservice #customerjourney

Reading Gemma’s article on loneliness. She discusses from her POV, recent study & article by Paul McCarthy, it makes for sad reading. We need #human #connection so if you’r walking past, at the park or pub & someones by themselves don’t forget to give a nod or a smile to connect

#Wordle 785 2/6

😎 yeah baby!

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Schulbert Koleka Sandip Gupta (Sandy!), Human Experience Jeremy Watkin The Call Center Coach, Jason Curtis Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA Matt Beran Debbie Szumylo Aileen Day, CCXP 🤘 Ben Motteram 🇦🇺 Dr. Luke Soon Nate Brown @CXCreator Adrian Swinscoe CX-Excellence / Michael Brandt CCXP Neal Dlin Greg Ortbach Jenny Dempsey Uglioni Gregorio Jeff Toister Stephanie Thum, Ph.D., CCXP Keith Kmett If we do an excellent job of delivering the evidence for #transformation - the customer / employee experience pain, the cost $ churn, low recommendation & organic growth, poor online reviews etc. then funding & prioritisation is not as arduous #cx #ex

Greg Ortbach In lodging a customer complaint
Be #human
- Introduce yourself
- Keep calm - don’t be reactive
- Prepare complaint info
Remember you’re dealing with another human being
#custserv

#AI has potential but will need volumes of touchpoint, #VoC , purchase data to orchestrate. The challenge is this is only small part of the customers’ story, missing is context, motivation & physical interactions i.e the customers’ perspective
🙏 for invite to comment #cx #ex

How are you putting customer needs at the center of your decision-making?
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#customer service #customer experience #customer #leadership #leadership quotes #csat #nps

But first coffee
Sydney, Australia
April 2033
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#coffeetime #coffeelover #coffeegram #coffeedaily #butfirstcoffee #wfh #wfh life #doglover

As Alex Allwood says 'It comes down to how your customer experiences the brand – and how that brand makes a person feel.' 🚀

Friday reflection on practising #empathy
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#empathy quotes #leadership #customercentric #EQ #humancentereddesign #servicedesign

But first coffee
DTLA, Los Angeles, USA
June 2030
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#coffeelovers #coffeeshop #butfirstcoffee #CoffeeTime

Or another motivator 🤔 For me it’s work thats challenging - work that makes my brain ache & allows me to solve customer & employee problems with #empathy & #collaboration
#custserv

Hi 👋 Marsha Collier & Greg Ortbach & #custserv folk, jumping in … a little late today 😜

Everything should be made as simple as possible.

The importance of walking in your customers shoes
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#empathy #innovation #leadership #servicedesign #cx #ex