Boost your #callcentre excellence with 1Stream’s integration ow.ly/uRuI30dKdf1 v. BusinessTech #cloud #CRM

Call before cost 1Stream
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#Millennials favour #online tools that provide them with the flexibility to access info in the #contactcentre . Via ow.ly/TFWZ30c7o5j

Here are five #agent #behaviours that upset your #customers . Read more via Call Centre Helper ow.ly/UqCK30c7l4m

Management reports need to be easily accessed to make decisions on the go in the #contactcentre . Via WhichVoIP.co.za ow.ly/MqXB30c7nUz

Over 88% of organisations expect #digital #customer #interactions to overtake #voice by 2020. Via ContactCentres ow.ly/4hdS30c7l0E

The #internet is now the greatest influencer in the #contactcentre . Read more ow.ly/A0pT30c7nMr #helpdesk #sales #measurement

Here are 6 steps for turning around upset #customers in the #contactcentre . Via ICMI ow.ly/r7Oe30c7kob #feedback

#Chatbots can be used to bridge the gap between your efforts and results in the #contactcentre . Via CustomerThink ow.ly/2GKd30bVxa2

The benefits of cloud have been proven through experience, pushing #cloudbased #tech to become an industry standard. ow.ly/XTCF30bVyDo

These ideas could help you improve the #effectiveness and #efficiency of your #contactcentre . Via Call Centre Helper ow.ly/WOIv30bVwLt

In the #CRM space more than half of businesses are predicted to be using #cloudbased #technology by the end of 2017. ow.ly/kvVl30bVyuc

Read how to foster a #customer -centric mindset in a money-driven reality in the #contactcentre . Via ICMI ow.ly/gWFf30bVwmd

#Customers want to communicate with a business in the same way that they communicate in social contexts. Via ow.ly/oo9W30bVy2n

#Customer #service and the role of the #callcentre #agent must always be considered in parallel. Via ContactCentres ow.ly/SNe130bVw5R

Businesses need to realise that reputation & image are linked to the service desk & #contactcentre . Via ow.ly/LMYe30bVxGZ

With #data# visualisation, a story can be told, making it a powerful tool for #businesses & #contactcentres . Via ow.ly/Mbbm30bVyXP

The Millennial mindset is revolutionizing the customer expectation as a whole. Read more via ICMI ow.ly/DYBk30bVvN8

Through #reports , businesses can dedicate time and resources in the right places in the #contactcentre . Via ow.ly/xB4I30bITWU

'In the #contactcentre it will be those who embrace change that will lead the charge into the future.' bit.ly/2pBiE6S