What does it take to digitize public services in a way that’s secure, adaptable, and citizen-focused? Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: zammad.com/en/blog/open-s… #eGovernment

Study shows: Zammad Admin & Agent Trainings in July reduce stress in September. Unverified? Absolutely. Effective? Without question. Reserve your spot here: 🇩🇪 zammad.com/de/services/pr… 🇬🇧 zammad.com/en/services/pr…

AI taking over customer service. However, according to Gartner, 64% of customers still prefer to speak with human agents. That leaves many companies with a challenge: using AI’s efficiency without losing service quality. The answer isn’t AI or humans: zammad.com/en/blog/reason…

50 % more efficient support 🚀 That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system. 👉 Read the full story: zammad.com/en/customers/g…

🚀 Zammad has hit 5,000 GitHub stars! Each one reflects the trust and support of our community. Big thanks for making Zammad shine. ✨ 🔗 github.com/zammad #github #opensource

🔨 Bozo breaks it…  Even experienced admins and agents can make small config choices that lead to big headaches. From scheduler overload to permission salad — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches: zammad.com/en/blog/zammad…

🚀 Open Source Community Award: Die Stadt München geht mit Zammad ins Rennen! Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt. 👉 Jetzt abstimmen: open-source-wettbewerb.de/voting/zammad/ #SCCON2025 #OpenSource

RFT Kabel boosts support efficiency by 40% with Zammad. As a family-run network provider for 95,000+ households and businesses, they count on our modern helpdesk to deliver reliable, scalable support. Explore their success story: zammad.com/en/customers/r… #OpenSource #efficiency

🚀 Open Source trifft Verwaltung: Erleben Sie Zammad live auf der Smart Country Convention 2025  Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle. 👉 Vereinbaren Sie jetzt einen Termin: cloud.idm.zammad.com/apps/appointme… #SCCON

Der direkte Weg zu besserem Service: Eingang → Halle 25 → Stand 126 Auf der #SCCON zeigen wir Ihnen, wie moderner Bürgerservice funktioniert: ohne Fax, dafür mit direktem Draht.  Wir freuen uns auf Ihren Besuch! #GovTech #OpenSource #DigitaleVerwaltung #PublicSector

Enéa Hind Zammad HQ Zammad propose beaucoup d'intégration et pas seulement des mails. zammad.com/en/product/int…

We spend hours crafting copies… then the community sums up Zammad in one line 😅 Thanks for the shoutout!

Letzte Chance zum Greifen! 🎰  Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist! #EGovernment #BürgerService #Digitalisierung #SCCON25

Die #SCCON2025 ist vorbei – aber der Austausch geht weiter! 💬 Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice MediaWiki, B1 Systems GmbH & Nextcloud 📱☁️💻 💛 #OpenSource #eGovernment #PublicSector

Can you build a full vulnerability management pipeline using only open source tools? ✅ Yes — with just these four: 🔍 Greenbone OpenVAS @[email protected]  ⚙️ n8n.io  🎫 Zammad HQ  📢 Discord  Real-world setup, zero license costs. 👉 zammad.com/en/blog/vulner… #CyberSecurity #OpenSource #OpenVAS

🚀 Zammad Docs Is Getting a Major Upgrade! 🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.   It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it. 👉 Explore now: zammad.com/en/blog/new-za…  #VueJS

🌐 Digital Sovereignty in the Era of AI The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems. As AI evolves, this dependency takes on a whole new dimension. 👉 zammad.com/en/blog/digita…

🚀 Looking to streamline self-hosted Zammad deployments? Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana. Read the guide: zammad.com/de/blog/how-to… #DevOps #OpenSource #Docker #GitHub

Self-Hosting LLMs: Why the Details Matter 🔍 More teams turn to self-hosted LLMs for data protection, lower API costs, and digital sovereignty. One key point often missed: #OpenSource vs. #OpenWeights. What companies should know: 🔗 zammad.com/en/blog/self-h… #LLM #SelfHosting

🧠 Putting Zammad’s AI to the Test After months of testing and feedback, Zammad’s first AI features are coming together. We spoke with Product Owner Gerrit Daute about what’s working, what’s challenging, and where we’re heading. 👉 zammad.com/en/blog/zammad… #AI #LLM