Customer service is going through a golden age! Do ya'll agree?

Beware of neglecting the power of AI in customer experience because it can be a great tool if you leverage it effectively. It can lead to more opportunities, considerable time savings, and improved accuracy. Learn how to get started with AI for CX: bit.ly/4dD5YAW

It starts at the top

The Net Promoter Score (NPS) is a critical metric for measuring customer loyalty by asking one simple question!

Here are three reasons why it's essential to create an AI strategy if you want to enhance customer experiences: 1. Strategic AI Investment 2. Building Intelligent Experience Machines 3. Balancing Self-Service with Human Interaction bit.ly/4dD5YAW

Feed is regurgitated and inauthentic

Checking tickets at 3AM?

What's up with WordCamp US 2024 (#WCUS) ? P.s. Hi Heather!

Meet our team WordCamp Europe 2024! #WCEurope #WordCamp2024

I only know for sure of one other person who noticed this, but today, I realized that WordPress has not only bounced back from the recent dip but even increased market share over the past year. w3techs.com/technologies/h…

Our team successfully closed 100,000 support tickets (all time) today here at WPManageNinja It takes an average of 3.5 responses to close each ticket. A huge thanks to our incredible team. And yes, it’s powered by our home-grown Fluent Support | WordPress Ticketing System Plugin on a $20/month VPS! :)

Shots fired! #SundayVibes

If you need a master class on customer engagement and social listening, this is how you get started!

Me meeting people with a sunny disposition

And it's out! Fluent Support + OpenAI is now live. Check out the release note to get started with the most awaited feature of the year!

Early this year, we moved from Trello to our own home-grown project management tool, FluentBoards, and we're currently managing 15 projects with over 100 team members. I think we are the second-largest startup using FluentBoards on this scale. (Yes, as far as I know, another

A few days ago, had a great conversation with Chris Badgett - WordPress eLearning Entrepreneur about WordPress, Entrepreneurship, and life. We talked about how we build products, manage teams, future goals, and many more things. Feel free to watch it on YouTube: youtu.be/L6JlJdW-4Xw?t=…

It's crisp and golden, just how i like my fried chicken

Words can't express the feeling that comes with seeing you live! LINKIN PARK Thanks for this. youtube.com/live/IL1nlWOci…

Why would anyone in their right mind, lie like this? Literally adds no value. Moreover, I'd actually give the email without thought anyway. Now, it just feels wrong.