.AT&T Help Right now I've found it impossible to reach anyone. I tried calling and the system says wait times are too long and it hangs up. I tried tweeting, and it says DM us, and then no one answers the DM; I tried chatting, and it says call the 800 number, which hangs up.

We need DATA & SCIENCE to help us make good decisions - not untested and unaccountable gut feel customerthink.com/4-cx-lessons-u…

This is what a ZOOM meeting will look like later this fall, with "shelter-in-place" orders still in effect worldwide. Notice my feed in the lower right with video off.

I'm delighted to announce ML Pulse, our new study exploring the ML/AI development and deployment ecosystem. Data scientists and ML & AI practitioners - Please take the survey here: twimlai.com/mlpsurvey?part…

I thoroughly enjoyed chatting with Minter Dial, Professional Speaker -host of the weekly podcast Minter Dialog - on the role of AI in a pandemic. His questions and insights were inspiring in areas such as empathy, organizational culture, and humans being responsible for the technology they create & employ.

My latest article on CustomerThink is about How Next-Best-Action - before, during, & after a crisis - provides the vowels (AEIOU) for CX - Agility, Empathy, Intelligence, Outcomes, Usefulness customerthink.com/how-next-best-…

It's not too late (in fact you are JUST IN TIME) to attend our virtual PegaWorld iNspire event starting at 9a east today! You can register at Pega.com. It's easy and free. See you there. I guarantee you will be inspired :-)

At Pega, we now have a really cool (and powerful) integration with H2O.ai. You might have missed this webinar, but that's okey-dokey. You can catch the replay at h2o.ai/webinars/?comm…

Check out my latest @CustomerThink article: Customer Analytics, Privacy, & Consent: 5 tips to turn bafflegab to genuine CX - customerthink.com/customer-analy… #CX #CustomerExperience

Check out my latest article on CustomerThink - Dynamic Personalization – 4 critical capabilities for real-time CX -customerthink.com/dynamic-person… #Marketing #MarketingStrategy #CX

.AT&T I've tried to get someone to respond to my DMs for over a day now and nothing. When will someone respond?

Be sure to mention your discount code, VINCEJEFFS, which is still good for 20% off of registration!

CDPs Then & Now – The Customer ID (Identification & Data) Problem customerthink.com/cdps-then-now-… via CustomerThink #CDP #customerexperience

Don’t fall into the “we need a CDP first” trap vincejeffs.com/dont-fall-into… #CDP #CustomerExperience #DataAnalytics

.AT&T I'm a 30+ year loyal customer. I just spent over 30 min on the phone with the loyalty dept because my tv/internet bill went up by 35%. Essentially they said there is nothing they can do. That is pretty sad. I'll be evaluating other options now unless someone can help.

My Chat with GPT on AI Consciousness and Purpose #GPT3 #ConversationalAI vincejeffs.com/a-chat-with-gp…

📷 Vince Jeffs ·AT&T I'm a 30+ year loyal customer. I just spent over 3 hours trying to DM ATT, as my uverse bill went up a large amount in Feb. The experience has not been great. Who can help?

Check out my latest blog on the history of Martech stacks vincejeffs.com/from-ancient-t… #martech #cdp #Marketing