@picknmixcheese Hi Harry, I'm really sorry to hear this. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. Is the fault listed on the Service Status page here yet?: virg.in/service KF

@picknmixcheese That's not good although I am glad things are resolved for now. Hopefully the latest fix will get things sorted. Please do let us know if you have an issue with the services again :) KF